Regional Concierge

Related • San Francisco, CA

13d • $25 - $29

About The Position

We are looking for a reliable and responsible multi-tasker to become one of our Regional Concierges in San Francisco, providing support and coverage throughout our luxury rental portfolio. Our Concierge team members offer best-in-class service to all our residents, and guests; they greet and screen all visitors, attend packages, and make everyone feel welcome. Our most successful candidates are collaborators who are also self-motivated, solution-oriented individuals that have an authentic passion for service and for helping people! We want you to create an environment that is friendly, welcoming, and exceeding all expectations.

Requirements

• High School Diploma or equivalent
• Self-motivated and ability to multitask while remaining composed and approachable.
• Professional appearance with a positive, outgoing, and attentive demeanor.
• Customer service driven with a passion to provide high-level service.
• Must be able to work 8-hour shifts
• Must be available to work morning, afternoon, evening and overnights.
• Must be comfortable working with, and around large groups of people.
• Must be able to lift up to 35 lbs.
• Must be able to stand for the entire 8-hour shift
• Must be willing to work 40 hours per week
• WEEKENDS AND HOLIDAYS REQUIRED

Nice To Haves

• Associate degree Preferred.
• Experience as Concierge, Front Desk or Customer Service role is preferred
• Experience in high-impact guest service environment is a plus.

Responsibilities

• Help provide consistent luxury service across the portfolio.
• Consistently and enthusiastically generate great first impressions.
• Create a luxury environment, exceeding expectations in genuine hospitality service.
• Approach all encounters with residents, guests, and colleagues in a gracious, attentive, courteous, and service-oriented manner.
• Navigate multiple shifts and properties.
• Respect the privacy, information, perspectives, priorities, time, and resources of each resident.
• Learn about all our locations and management teams as you gain exposure throughout the SF Portfolio.
• Greet all residents and guests confidently and cordially upon entering the property.
• Communicate resident concerns to property management.
• Anticipate needs.
• Monitor security systems and cameras, conduct inspections of the property for vandalism, damage, and safety, and report any misconduct, incidents, and damages to property management for attention and repair.
• Maintain regular attendance and highest standards of personal appearance and grooming, in compliance with Related’s standards.
• Maintain accurate records of incoming and outgoing packages and deliveries.
• Maintain accurate and complete shift notes and “pass-down” logs to ensure successful communication through shift changes.
• Follow emergency procedures as directed in the property manual.
• Conduct property walks.
• Multitask between desk duties and support the operation where needed.

Benefits

• Lots of paid time off (19+ days!) – we value your life outside of work.
• Customizable total rewards package – pick from our medical, vision and dental options, along with our life insurance and an Employee Assistance Program
• Financial wellness perks to set you up for success – such as 401(k), FSA & HSA, employer-paid life and AD&D insurance; paid leave & disability programs.
• Mental health resources – such as counseling are available to our team members.
• Fertility benefits – such as surrogacy, adoption assistance and more!
• Paid time off to volunteer and we will match your charitable donations! We are a passionate team making real impact on the world!
• Grow with us – learning & training programs; tuition & certification reimbursement; internal advancement opportunities are available…and so much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees