LMLC-Regional Community Manager

LMLC OPERATIONS LLC•Big Sky, MT

About The Position

The Regional Community Manager provides strategic oversight and operational leadership for a portfolio of community associations within an assigned region. This role supports and develops Community Managers while ensuring associations operate in compliance with governing documents, financial plans, and organizational standards. The Regional Community Manager serves as the primary escalation point for complex homeowner, board, or operational matters and works closely with Boards of Directors, internal departments, and external partners to ensure successful community operations. Primary Focus: Oversight of portfolio performance, leadership and support of Community Managers, and alignment of community operations with Lone Mountain Management standards.

Requirements

3–5 years of HOA/community management experience or equivalent experience in property or operations management.
Strong understanding of HOA governance, budgets, and association operations.
Exceptional organizational and attention-to-detail skills.
Strong written and verbal communication abilities.
Ability to manage multiple communities, priorities, and team members simultaneously.
Proficiency with office systems, records management, and association management software.

Nice To Haves

Prior team leadership or supervisory experience preferred.

Responsibilities

Direct overall HOA/POA management operations within the designated regional portfolio.
Provide leadership, mentorship, and guidance to Community Managers and support staff.
Foster a collaborative, professional, and constructive team environment that reflects Lone Mountain Management values.
Provide routine training, coaching, and professional development opportunities for team members.
Conduct regular performance reviews and provide constructive feedback to team members.
Manage staffing schedules and workload distribution for teams within the assigned portfolio.
Assist with onboarding and training of new employees within the region.
Monitor the operational and financial performance of all associations within the assigned region.
Ensure compliance with governing documents, policies, and applicable regulations.
Support Community Managers in implementing board directives, strategic initiatives, and operational improvements.
Serve as the primary escalation point for complex homeowner concerns, board issues, or operational challenges.
Maintain strong relationships with Boards of Directors to ensure transparency, communication, and trust.
Work collaboratively with Community Managers, the Finance team, and association Boards to develop and manage annual budgets.
Monitor financial performance, reserve planning, and major project expenditures within the regional portfolio.
Ensure operational standards, policies, and procedures are consistently followed across all communities.
Identify opportunities for efficiencies, process improvements, and enhanced service delivery.
Provide oversight and guidance for subcontractor projects occurring within assigned communities.
Review and approve project scopes, cost estimates, timelines, and quality of work where applicable.
Ensure projects meet association expectations and maintain financial accountability.
Coordinate with Community Managers on significant capital or operational projects.
Promote and maintain a culture focused on safety, professionalism, and accountability.
Ensure all team members understand and follow safety and security procedures.
Support prompt reporting and response to accidents, incidents, or emergencies.
Ensure all interactions with members, homeowners, vendors, and guests reflect the professionalism and service standards of Lone Mountain Management.
Promote exceptional service standards across all associations within the region.
Ensure team members maintain strong communication with homeowners, members, and guests.
Encourage proactive problem-solving and service recovery to maintain high satisfaction.