Regional Communications Manager

American Red Cross • Sioux Falls, SD

3d • Hybrid

About The Position

Joining The American Red Cross is like nothing else – it’s as much something you feel as something you do. You become a vital part of the world’s largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better. When you choose to be a force for good, you’ll have mentors who empower your growth along a purposeful career path. You align your life’s work with an ongoing mission that’s bigger than all of us. As you care for others, you’re cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work. Where Your Career is a Force for Good! WHAT YOU NEED TO KNOW (Job Overview): The Regional Communications Manager plays a key role in connecting people to the American Red Cross mission and services across the region. Through strategic communications, media relations, digital engagement and storytelling, this position helps advance regional priorities, increase public understanding and engagement, and ensure communities know how to access Red Cross support when it matters most. The role supports all Lines of Service and functional areas through integrated, people-centered communications. Working closely with program and functional leaders across the organization, the Regional Communications Manager provides communications and marketing support while also supporting, developing and guiding volunteers. This role spans both ongoing (“blue sky”) communications and disaster public affairs, requiring sound judgment, collaboration and calm decision-making in fast-moving, emotionally complex environments. All duties are performed in a manner consistent with the Fundamental Principles of the American Red Cross, and in compliance with applicable federal, state, and local regulations. This role is not eligible for relocation assistance. This is a hybrid position that requires a willingness to travel. The ideal candidate will live no more than 75 miles from Sioux Falls, SD Chapter.

Requirements

• Bachelor’s degree in communications, Journalism, Public Relations, Marketing, Public Affairs, or related field, OR equivalent combination of education and relevant professional experience.
• Minimum three to five years of related professional experience, or an equivalent combination of education and experience, in communications, journalism, public relations, marketing, or public affairs.
• Willingness to serve as a media spokesperson required; prior spokesperson or crisis communications experience preferred.
• Exceptional oral and written communication skills, including demonstrated proficiency in AP Style.
• Strong writing and storytelling abilities, with the capacity to craft clear, compelling narratives that reflect Red Cross values and resonate across media, digital platforms, and community audiences.
• High fluency in social media, with experience tailoring content by platform, audience, and context. Day to Day Social Media Management and Creativity.
• High emotional intelligence, with the ability to communicate with empathy, build trust, and navigate sensitive or high stress situations.
• Strong judgment and flexibility when priorities shift or information is incomplete.
• Excellent organizational, planning, and follow-through skills.
• Demonstrated experience with Microsoft Office Suite, media monitoring tools, social media management platforms, website content management systems, and other marketing tools.
• Strong teamwork and collaboration skills, with the ability to work independently while partnering effectively across teams and with volunteers.
• Travel may be required approximately 10–25%, depending on regional needs.
• Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted).

Nice To Haves

• Experience working in fast paced, deadline driven environments; experience in nonprofit, disaster response, or volunteer-based organizations is strongly preferred.
• Prior spokesperson or crisis communications experience is preferred.
• Strong preference for candidates who have established relationships with local and regional media outlets.
• Bilingual in English and Spanish.

Responsibilities

• Media Relations Work with regional communications director, regional executive, executive director and others to execute determined media relations strategy, including maintaining excellent media contact relationships, news release writing and distributions, pitching, etc. Respond to local media inquiries by arranging interviews and providing Red Cross-approved information and mission-related stories with sound judgment and timeliness. Serve as a Red Cross spokesperson, train and prepare staff and volunteer spokespersons, review support requests, and develop and execute an effective communications strategy.
• Public Affairs and Crisis Communications Support regional, divisional, and potentially national disaster public affairs activities. Provide training, development, and coordination of disaster public affairs volunteers. Contribute to crisis communications planning, messaging, and execution during emergencies. May be required to deploy in person or virtually to support disaster response operations outside the home region.
• Social Engagement Implement a regional social media engagement strategy aligned with enterprise-wide strategy and regional priorities. Develop creative, engaging, platform- and audience-specific content that encourages participation, strengthens community partnerships, and furthers the mission. Monitor and respond to social media activity as appropriate, escalating issues when necessary.
• Marketing Support Support integrated marketing and program campaigns across all Lines of Service and functional support departments. Collaborate with Development, Marketing, and Regional Financial Development partners to deliver clear, engaging communications that motivate people to give, get involved, and take meaningful action. Encourage staff to be trained on and use approved brand tools and resources.
• Internal Communications Support development and execution of strategic and change-management communications.
• Volunteer Engagement Support the Regional Communications Director in building, engaging, training and supervising a regional communications and disaster public affairs volunteer team.

Benefits

• Medical, Dental Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO: Starting 15 days a year; based on type of job and tenure
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
• 401K with up to 6% match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance: Short + Long Term
• Service Awards and recognition

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees