Regional Collections Specialist

Trulite Glass & Aluminum Solutions • Alpharetta, GA

3d • $55,000 - $65,000 • Remote

About The Position

You are an experienced Collections Specialist with a strong background in B2B
accounts receivable and commercial collections. You know how to drive results
while maintaining positive, long-term customer relationships — balancing
accountability with professionalism in every interaction. This role combines
financial analysis with customer service, as you'll review credit, set
appropriate credit lines, and work closely with customers to resolve outstanding
balances. You'll make and receive calls, negotiate payment arrangements, and
ensure timely payments all while providing a positive experience and maintaining
compliance with applicable laws. Success in this role means not only reducing
risk and bad debt, but also building trust and long-term relationships with our
customers.

Requirements

• Minimum of 4 years of experience working in a Credit, Collections, or Accounts Receivable position
• Minimum of 4 years of experience in a Customer Facing role
• 1-3 years of experience working in a Call Center
• Experience pulling and manipulating reports out of Experian.
• Associate degree required; bachelor's degree in accounting or finance preferred.
• Demonstrated proficiency in Math and Accounting skills.
• Demonstrated proficiency in Financial Analysis
• Intermediate knowledge of Microsoft Word Products, particularly Word and Excel
• Excellent written and oral communication skills; particularly in the case of persuasion and influence
• Self-motivation and initiative; Must be able to perform duties and responsibilities independently with minimal supervision.
• Strong attention to detail
• Strong analytical and problem-solving skills
• Excellent customer service and interpersonal skills
• A "right-first-time" attitude
• Strong organizational skills including the ability to successfully execute multiple projects.
• Strong personal and business ethics

Nice To Haves

• bachelor's degree in accounting or finance preferred.

Responsibilities

• Make at least 50 outbound calls a day.
• Assess credit risk and establish credit limits and the establishment of new customers.
• Analyze customer financial statements.
• Use and interpret Experian and NACM credit reports.
• Conduct collection calls and customer visits to collect Accounts Receivables.
• Negotiate customer disputes to resolve and document root causes.
• Provide customer service and develop relationships with internal/external customers and branches.
• Maintain accurate credit and collection files, documenting collection efforts for each customer.
• Review collection reports to ascertain the status of collections and balances outstanding and evaluate the effectiveness of current collection policies and procedures.
• Establish work standards, develop objectives, and design/maintain effective workflows and operating procedures.
• Interact with Sales Team to research Customer Account issues.
• Market, train, counsel, advise, and communicate credit department policy and procedures to company personnel.
• Participate in major department projects and take an active role in cross-functional teams to assist in driving quality improvements, processes, and initiatives.
• Other tasks as assigned

Benefits

• Trulite offers the most comprehensive benefit coverage in the industry. We give our employees immediate access to health, dental, vision and life insurance benefits, as well as provide short/long-term disability coverage to protect you financially if you should incur a non-occupational illness or accident.
• We are pleased to offer a comprehensive wellness initiative that includes access to a progressive financial training program.
• Stay with us for a year and your 401k employer match is 100% vested and immediately becomes part of your ever improving financial plan. This is also true for those who select and contribute to their Health Savings Account. We match on both employee and family coverage to help cover out-of-pocket expenses and if unused continues to grow until needed. The employer match for your HSA, if you choose to participate, is also vested immediately at 100%, improving your financial health.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees