Regional Collections Coordinator

Berkley • Irving, TX

190d

About The Position

As a Regional Collections Coordinator, you'll organize and perform collection activities on past due premium balances for the regional operating units with the goal of minimizing bad debt expense and increasing recoveries. You'll be an integral part of the organization as you collaborate with regional billing teams and the Berkley Premium Audit Services team to resolve disputes and facilitate payment for our commercial customers. This role will be based in our Irving, TX office. We offer a hybrid work schedule with 4 days in the office; and 1 day remote where it makes sense to do so.

Requirements

• High school diploma or equivalent.
• 3 to 5 years of general business experience or equivalent.
• 2+ years of experience with insurance billing and customer service.
• Strong working proficiency with Microsoft Excel and Outlook.
• Aptitude for analyzing data; strong quantitative skills.
• Excellent written and verbal communication skills.
• Attention to detail when analyzing metrics and entering data.

Nice To Haves

• Two years of commercial collections experience preferred.
• Ability to work in a fast-paced, customer-oriented environment.
• Affinity for technology - ability to work in multiple computer systems.

Responsibilities

• Provide detailed analysis of debt owed by letter, phone, and email correspondence with policyholders and agents regarding unpaid invoices on expired and cancelled policies.
• Document notes regarding conversations and correspondence.
• Review each collection account assigned to collector queues weekly, taking appropriate action and follow up documentation.
• Determine optimal terms of installment agreements offered to delinquent accounts in order to collect bad debt considering time value of receipts.
• Propose settlement agreements to clients in order to resolve complex disputes and unpaid premiums.
• Use judgment to determine amount of debt the company will write-off.
• Communicate with premium auditors and processors from Berkley Premium Audit regarding disputes, errors, or questions for audits in collections.
• Assign collection accounts to third party collections vendor as needed.
• Maintain the write-off approval record for audit purposes and execute voids from Open Collection in the billing system when write-offs have been approved.
• Review workload distribution with manager monthly to ensure volume of accounts assigned is level and adjust as needed among collectors and third-party agencies.
• Respond to inquiries from underwriters, insureds, agents, and internal customers regarding policies in collections.

Benefits

• Competitive compensation.
• Paid time off.
• Comprehensive wellness benefits and programs.
• Employer funded health savings account.
• Profit sharing.
• 401k.
• Paid parental leave.
• Employee stock purchase plan.
• Tuition assistance.
• Professional continuing education.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: High school or GED