Regional Clinical Manager

THINK Surgical, Inc.

4h•Remote

About The Position

The Regional Clinical Manager will support the commercialization of THINK Surgical’s robotic technologies in the orthopedics space. They will manage a regional team of individual contributors by performing as a player/coach and be required to perform all the functions of a people manager while all the while performing launch responsibilities. They will be responsible for assisting the Clinical Launch Director in creating (and then improving) a training program to educate and train hospital staff and surgeons to independently use our robotic technology in the operating room without clinical support from THINK Surgical (i.e., self-sufficiency). They will execute the training plan in several different environments including, but not limited to, the operating room, cadaver labs, saw-bone labs, virtual reality, etc. They will also participate in demonstrations of THINK’s robotic technology to potential new customers. The Regional Clinical Manager will be responsible for driving adoption and high utilization of our robotic offerings. They must be able to work in a fast-paced, high stress environment. Five years of OR experience is required, and previous robotic training experience is mandatory. Must have proven experience in clearly and concisely presenting technical information to surgeons, staff, and other hospitals employees. This position will require extensive travel throughout the United States and is remotely based in specific regions to support THINK customers.

Requirements

Bachelor’s degree in science or related field experience.
Five years’ Operating Room Robotics clinical support experience.
Proven experience of leadership within a team.
Excellent verbal and written, interpersonal, and presentation communication skills.
Must be capable of working in a high-pressure setting, including making appropriate sound decisions quickly.
Must demonstrate confidence, trust, and a high level of product knowledge.
Excellent organizational skills and attention to detail.
Strong analytical skills, initiative, judgment, and problem-solving abilities.
Excellent computer skills, including Windows, word processing, spreadsheet, and presentation software.
High level of integrity and work ethics.
Willingness to collaborate as part of a team.
Attendance and punctuality are essential functions of the position.
Knowledge of Good Manufacturing Practices (GMP) and applicable Quality System Standards

Nice To Haves

Responsibilities

Manage a regional team of Clinical Launch Specialists and other Clinical personnel.
Perform management reviews and report growth status.
Foster the growth of clinical professionals through guidance, support, and skill development.
Drive utilization and adoption of THINK Surgical robotic technology.
Assist the Clinical Launch Director in creating (and then improving) a training program to educate and train hospital staff and surgeons to independently use THINK’s robotic technology in the OR, including working with and recommending improvements to THINK Surgical’s virtual reality training modules.
Execute the training program to personally train orthopedic surgeons and operating room staff on all aspects of our robotic offerings.
Work with hospital staff and THINK sales and program managers to establish a launch plan to include all aspects including imaging, marketing, disposables, sterile processing, as well as initial case coverage.
Work with new customers to establish complete product adoption and high utilization.
Coordinate and effectively communicate with THINK’s sales team as well as the field service teams to install and service THINK Surgical’s robotic systems.
Provide technical assistance with THINK’s robotic technology during total joint replacement surgical procedures.
Support the sales team by training them on the use of THINK Surgical’s products on a regular basis to advance their product knowledge and selling skills.
Assist THINK’s sales team in demonstrating THINK Surgical’s products to surgeons and other customer prospects, and support demonstrations at customer sites, trade shows, THINK Surgical’s offices and other potential locations.
Develop strong relationships with THINK Surgical’s orthopedic implant partners.
Learn from and collaborate with multiple departments within THINK Surgical including field service, clinical, sales, and marketing.
Represent THINK Surgical with the highest level of professionalism to maintain our market brand/image as a world leader in medical robotics.
Continue to advance your own knowledge base and become a clinical expert on all clinical aspects of THINK Surgical’s robotic offerings.
Continue to support current customers on all clinical aspects of the T-Solution One.
Support R&D cadaveric and saw-bones labs.
Recruit, interview, hire, and train new staff on the regional team.
Oversee the daily workflow of the regional team.
Provide constructive and timely performance evaluation and feedback.
Handle discipline and termination of employees in accordance with company policy.