Regional Clinic Manager - Northeast Region

Audibel•New York, NY

7d•$88,550 - $130,000

About The Position

The Regional Clinic Manager (RCM) oversees the operations and performance of multiple clinics within an assigned region. This role ensures the delivery of high-quality hearing care services, leads and develops clinic teams, and drives operational, financial, and patient experience outcomes. The RCM plays a critical role in strategic planning, regulatory compliance, and continuous improvement across a dynamic hearing care environment. There are two available positions within the region. These roles are supporting the areas of: New York / New Jersey New England Territory

Requirements

High School degree or equivalent required
Licensed Audiologist or Hearing Instrument Specialist, preferred
Obtain a licensure to dispense hearing aids (within the region) within 24 months of job placement
4-year degree or equivalent preferred
Experienced hearing care professional - Audiologist or Hearing Instrument Specialist preferred
Excellent record of accomplishment of leading individuals and teams
Excellent record of accomplishment of building trust and building interpersonal relationships
Sales and business operations experience
Experience managing multi-unit businesses preferred
Working knowledge of hearing testing and diagnostic equipment.
Working knowledge of market dynamics and business best practices, including fiscal responsibility.
Proficiency with standard office technology and software systems.
Ability to translate business analytics and performance data into clear, actionable priorities for clinic teams.
Strong problem-solving skills with the ability to identify opportunities and implement effective solutions.
Demonstrated ability to build and lead high-performing teams, set clear direction, motivate behavior change, and manage conflict.
Ability to build and maintain effective interpersonal relationships within Audibel Retail and with external partners.

Nice To Haves

Licensed Audiologist or Hearing Instrument Specialist, preferred
4-year degree or equivalent preferred
Experienced hearing care professional - Audiologist or Hearing Instrument Specialist preferred
Experience managing multi-unit businesses preferred

Responsibilities

Team and Clinical Leadership Recruit, train, and supervise clinic staff, fostering a positive work environment and supporting ongoing professional development.
Provide direct supervision to all Regional Clinic Leaders, Audiologists, Hearing Instrument Specialists, Audio Technicians, and Patient Care Coordinators within the assigned region.
Quality and Clinical Standards Implement and monitor patient care standards to ensure consistent delivery of high-quality hearing care services.
Conduct clinical skills and clinical standards audits, identifying gaps and driving corrective action where needed.
Compliance and Regulatory Oversight Compliance: Ensure all clinics adhere to hearing care regulations, policies, and accreditation standards.
Perform clinical skills and clinical standards audits.
Patience Experience Monitor patient satisfaction metrics and feedback; implement service enhancements to improve the overall patient experience.
Performance and Operational Excellence Analyze performance data (KPI), generate reports, and implement improvements based on findings.
Business and Financial Acumen Analyze and implement improvements related to P & L.
Monitor business expenses, strategic evaluation of territory and real estate sourcing.
Operational Excellence & Clinical Continuity Ensure adherence to company policies, practices, and operational standards across the region.
Execute and reinforce company initiatives at both the regional and clinic levels.
Maintain a clinical presence as needed, including stepping in to provide clinic-level coverage to ensure continuity of care and prevent clinics from going dark.
Communicate effectively with individuals and groups across clinical, operational, and leadership audiences.
Stakeholder Collaboration Partner with internal and external stakeholders, including hearing care providers, patients, shared services, and community partners to promote clinic services and address concerns.
Perform other duties/responsibilities as assigned.