Regional Client Manager
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About The Position
The position involves managing dedicated client accounts ranging from 100 to 499 lives, serving as the main contact for clients for ongoing service and consultative advice on various aspects of their plans. Responsibilities include collaborating with the implementation team, understanding client needs, providing education on processes, and ensuring compliance with performance guarantees. The role also involves working closely with internal departments and delivering claims experience reporting to clients. Additionally, the position includes sales responsibilities such as identifying up-sell opportunities, negotiating renewals, and participating in finalist presentations as needed. Administrative duties involve following best practices and identifying process improvements to enhance client satisfaction.
