Regional Claims Liaison

Performance Contracting Group • Lenexa, KS

8d

About The Position

PCG is seeking an experienced Regional Claims Liaison for its corporate operations located in Lenexa, KS. The primary responsibility of the position will be to diligently manage our internal claims process for Auto and General Liability Claims. This includes holding our vendors, including third-party claims administrators (TPA), attorneys, etc. accountable to achieve timely and cost-effective resolutions. The Risk and Insurance Department at PCG is a closely integrated team that provides support to all aspects of our company including Operations, Finance, Legal, Human Resources, Fleet, Strategic Development and others. Cross-training in the other disciplines within our team is critical. This individual will report directly to the Manager, Risk & Insurance Claims with duties to include:
Diligently manage all aspects of assigned claims from first report through claim closure.
Frequent communication with our branch operations and vendor partners to direct the investigation, resolution strategy, litigation management, reserving, etc.
Build strong relationships with our branch operations.
Continually review, assess and expand our vendor partner relationships to achieve best-in-class results.
Willingness to cross train in other lines of coverage and multi-state jurisdictions.
Maintain a paperless claim file in the department online system (Origami Risk Management Information System) with well documented claim notes.
Provide in-person and virtual training on best practices to our branch and field operations.
Clear and concise communication both verbal and written is necessary.
Provide excellent customer service.
Salary range: $55,900 - $75,000 annual salary plus a non-guaranteed annualized bonus program.

Requirements

• Minimum of 5 years of insurance experience in a fast-paced environment
• Multi-line commercial claims experience
• Understanding of civil litigation process
• Willingness to adapt and learn
• Multitasking ability
• Excellent communication skills
• Proactive disposition
• Customer Services skills
• Proficiency with Microsoft Office applications

Nice To Haves

• Construction knowledge preferred
• Local to the KC metro area

Responsibilities

• Diligently manage all aspects of assigned claims from first report through claim closure.
• Frequent communication with our branch operations and vendor partners to direct the investigation, resolution strategy, litigation management, reserving, etc.
• Build strong relationships with our branch operations.
• Continually review, assess and expand our vendor partner relationships to achieve best-in-class results.
• Willingness to cross train in other lines of coverage and multi-state jurisdictions.
• Maintain a paperless claim file in the department online system (Origami Risk Management Information System) with well documented claim notes.
• Provide in-person and virtual training on best practices to our branch and field operations.
• Clear and concise communication both verbal and written is necessary.
• Provide excellent customer service.

Benefits

• Competitive pay
• Incentive bonus plan
• Employee stock ownership plan (ESOP)
• 401(k) retirement savings plan with match
• Medical, prescription drug, dental, and vision insurance plans with flexible spending account option
• Life insurance, AD&D, and disability benefits
• Employee assistance program (EAP)
• Flexible paid time off policy and paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees