Regional Care Coordinator

H2 Health•Jacksonville, FL

14d

About The Position

The Regional Care Coordinator is responsible for overseeing, coordinating, and enhancing patient care services across multiple sites within a designated region. This position works collaboratively with local care teams, administrative leadership, and external providers to ensure consistent, high-quality, patient-centered care. The role includes monitoring compliance with care protocols, supporting case management efforts, and driving performance improvement initiatives.

Requirements

Must have completed minimum of an associate's degree as a Physical Therapy Assistant, or related field
Minimum 3–5 years in physical therapy or adjacent field
Strong organizational and time-management skills, experience with scheduling via EMR preferred.
Flexibility to adapt to changes in schedules or job priorities
Excellent communication and interpersonal skills, written and verbal.
Excellent customer service skills.
Analytical and problem-solving abilities, ability to manage and prioritize multiple schedules and tasks effectively
Proficiency in EMR systems and care coordination platforms

Nice To Haves

Bachelor's degree preferred.
Experience in a multi-site or regional role preferred.
Experience with scheduling via EMR preferred.

Responsibilities

Serve as a liaison between regional sites, physicians and other providers, payer partners and corporate care management to ensure alignment of care standards and practices.
Coordinate care transitions between payers, hospitals, specialists, and community services to ensure continuity and reduce ER visits and hospital readmissions.
Monitor and evaluate regional performance metrics, including utilization, quality indicators, and patient outcomes.
Maintain knowledge of payer requirements, community resources, and current healthcare regulations impacting care coordination.