Regional Call Center Operator - PRN 10am-10pm Every Other Weekend

Bronson Healthcare • Kalamazoo, MI

10d • Onsite

About The Position

The Regional Call Center Operator is responsible for day-to-day operations of Bronson Communication Services, which receives an average of 39,000 calls per month. These responsibilities encompass processing incoming calls for Bronson Methodist Hospital, Bronson Battle Creek Hospital and other Bronson entities, paging in-hospital personnel, physicians and orders for Kalamazoo and Battle Creek, executing code procedures for Kalamazoo and Battle Creek, processing changes to Smart Web on-call calendars for the Bronson system, and processing after hours calls for all Bronson practices system wide. Employees providing direct patient care must demonstrate competencies specific to the population served.

Requirements

• High school diploma or general education degree (GED) required.
• 1-2 years of previous working knowledge of basic medical terminology
• A typing test is required.
• Excellent communication skills in a high-volume department, working with both the public and health care professionals.
• Ability to prioritize and work efficiently in emergency or complicated situations where speed and accuracy matter and must have the ability to assure confidentiality of sensitive information.
• Must have the ability to assure confidentiality of sensitive information.
• Must have the ability to provide positive customer service, read, write, speak and spell in English and speak with proper and professional grammar
• Must be able to organize and prioritize workflow.
• Work which produces very high levels of mental/visual fatigue, e.g. CRT work between 80 and 100 percent of the time, and work involving extremely close tolerances and considerable hand/eye coordination for sustained periods of time.
• The job produces some physical demands. Typical of jobs that include regular walking, standing, stooping, bending, sitting, and some lifting of light weight objects.

Nice To Haves

• 1-2 years related experience and/or training preferred.
• Previous computer/ call center experience preferred.

Responsibilities

• Handles all incoming calls for Kalamazoo, Battle Creek and other Bronson entities, provides general information and transfers to the appropriate person or department.
• Responds to hospital, county, state, and area wide communications through phone, text paging, overhead paging, and computer systems.
• Pages all service areas when necessary.
• Makes changes to computerized on-call schedules for physicians and departments system wide.
• Responsible for multiple step emergency, fire, weather, and disaster plan activation for Kalamazoo and Battle Creek.
• Monitors fire alarm and medical gas systems for Kalamazoo.
• Responds to all emergency situations, Code Blue, Yellow, Pink, Orange, Red, Black and Grey, trauma alerts, AMI and Stroke call downs, paging system failures, etc. for Kalamazoo and Battle Creek
• Receives and logs answering service phone calls while ensuring doctors were properly paged for the Bronson system.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees