Regional Call Center Operator - PRN 3am start

Bronson Battle Creek-posted 3 months ago
Part-time
Kalamazoo, MI
5,001-10,000 employees
Hospitals
Resume
Match Score
Upload and Match ResumeTrack Jobs with Teal

The Regional Call Center Operator is responsible for day-to-day operations of Bronson Communication Services, which receives an average of 39,000 calls per month. These responsibilities encompass processing incoming calls for Bronson Methodist Hospital, Bronson Battle Creek Hospital and other Bronson entities, paging in-hospital personnel, physicians and orders for Kalamazoo and Battle Creek, executing code procedures for Kalamazoo and Battle Creek, processing changes to Smart Web on-call calendars for the Bronson system, and processing after hours calls for all Bronson practices system wide. Employees providing direct patient care must demonstrate competencies specific to the population served.

  • Handles all incoming calls for Kalamazoo, Battle Creek and other Bronson entities, provides general information and transfers to the appropriate person or department.
  • Responds to hospital, county, state, and area wide communications through phone, text paging, overhead paging, and computer systems.
  • Pages all service areas when necessary.
  • Makes changes to computerized on-call schedules for physicians and departments system wide.
  • Responsible for emergency, fire, weather, and disaster plan activation for Kalamazoo and Battle Creek.
  • Monitors fire alarm and medical gas system for Kalamazoo.
  • Responds to all emergency situations; Code Blue, Yellow, Pink, Orange, Red, Black and Grey, trauma alerts, AMI and Stroke call downs, paging system failures, etc. for Kalamazoo and Battle Creek.
  • Receives and logs answering service phone calls while ensuring doctors were properly paged for the Bronson system.
  • High school diploma or general education degree (GED) required.
  • 1-2 years related experience and/or training preferred.
  • Previous computer/call center experience preferred.
  • Previous working knowledge of basic medical terminology.
  • Excellent communication skills in a high volume department, working with both the public and health care professionals.
  • Ability to prioritize and work efficiently in emergency or complicated situations where speed and accuracy matter and must have the ability to assure confidentiality of sensitive information.
  • Must have the ability to provide positive customer service, communicate in English and use good grammar.
  • Must be able to organize and prioritize workflow.
Track Jobs with Teal

Job Search Resources

•
Resume Builder
•
Resume Examples
•
Cover Letter Examples

Tools

Career Hubs

Guides

Company

© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service