Regional Bus HVAC Service Manager

Trane Technologies-posted 3 months ago
$97,000 - $128,000/Yr
Full-time • Mid Level
Minneapolis, MN
Merchant Wholesalers, Durable Goods
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At Trane TechnologiesTM and through our businesses including Trane and Thermo King, we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go. Thermo King is seeking a Northeast Regional Bus HVAC Service Manager to serve as the main service liaison between customers, Thermo King dealerships, and Thermo King LLC, ensuring consistent service quality and effective communication on transit bus HVAC service-related issues.

  • Deliver prompt, expert service guidance, instruction, and training to customers and Thermo King dealerships within your designated region of responsibility.
  • Identify opportunities for enhancing dealership service performance by promoting safety, efficiency, quality, and technical expertise.
  • Leverage ethical decision making to collaborate effectively with sales, service teams, internal departments, and leadership to promptly resolve issues.
  • Oversee and ensure dealer adherence to the authorized dealer agreement concerning service-related matters.
  • Utilize integrity to efficiently oversee customer goodwill expenses within your designated region.
  • Represent the voice of the customer by communicating customer concerns and insights to assist in the development of long-term technical and product solutions aligned with market needs.
  • High School diploma or associate's degree at a minimum; Bachelor's degree preferred.
  • Knowledge of HVAC and refrigeration principles, or relevant experience in the transportation sector, vehicle manufacturing, or other heavy industrial industries is preferred.
  • Exceptional problem-solving skills and a data driven mindset to make informed decisions.
  • Excellent communication skills, emotional intelligence and interpersonal skills, with the ability to effectively engage with stakeholders at all levels and maintain a customer centric approach.
  • A proactive and adaptable attitude with a commitment to continuous improvement and ability to thrive in a fast-paced environment managing multiple priorities.
  • Must possess a valid driver's license for a minimum of 12 months, with no major or frequent traffic violations.
  • Health insurance and holistic wellness programs that include generous incentives.
  • Family building benefits including fertility coverage and adoption/surrogacy assistance.
  • 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
  • Paid time off, including in support of volunteer and parental leave needs.
  • Educational and training opportunities through company programs along with tuition assistance and student debt support.
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