Regional Branch Facilities Manager

Mountain America Credit Union•Phoenix, UT

1d•Onsite

About The Position

The Regional Branch Facilities Manager reports to a Director of Facilities and is responsible for supporting the management of the credit union’s facilities, properties, tenants, and teams occupying space within the facilities. The role ensures a professional environment is maintained, quality service is enhanced, and safety is encouraged while supporting the needs, image, and branding of the credit union. This position can be based in Southern Utah or the Phoenix area.

Requirements

Five years prior experience working in Facilities, Properties and Property Management.
Two years prior experience as supervisor and in personnel development.
Equivalent to a two-year college degree or completion of a specialized course of study.
Current Driver’s License.
FMP, CFM, CPM, PPI (or similar) or will be required to obtain within a reasonable timeframe after hire.
OSHA 10 Year or will be required to obtain within a reasonable timeframe after hire.
Demonstrated proficient skills with Microsoft Office Suite including Outlook, Word, PowerPoint, and Excel.
Ability to read, write, and interpret documents such as safety rules, operating/maintenance manuals, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of employees, members, or clients.
Thorough knowledge of related disciplines to anticipate impact across the organization.
Problem solving skills.
Verbal/written communication skills.
Demonstrated excellent customer service skills.
Well-versed in and maintains knowledge of technical operations and facility management best practices.
Operates well both as a team member and independently with minimal supervision, makes decisions, proactively solves problems and prioritizes duties, tasks and projects.
Professional, exercises personal discretion and independent judgement.
Adaptive to change, responds positively to altered circumstances or conditions.
Excellent interpersonal skills, including the ability to lead and collaborate with multiple teams.
Possesses a desire and willingness to learn and continually update knowledge of financial concepts, strategies, systems etc.

Nice To Haves

Bachelor’s Degree in Facility Management or similar.

Responsibilities

Manages members of the Facilities Maintenance Team, ensuring staff competency through regular reviews, adequate training, coaching, and skill development.
Manages operations and maintenance of multiple corporate facilities or branch locations, including commercial grade environmental and critical systems as applicable (HVAC equipment [condensers, furnaces, chillers, boilers, air handlers, VRF components], UPS and generator backup systems, plumbing, lighting controls, utilities, EV charging, etc.) and supports troubleshooting, maintenance, and repairs.
Performs regular site inspections to ensure quality team performance, identifies immediate and long-term maintenance needs, and plans for capital improvements.
Maintains positive relationships with other credit union teams and third parties (tenants, vendors, etc.).
Receives internal and external concerns/complaints, collects information, and coordinates appropriate departmental responses.
Verifies and approves invoices that accurately reflect products and services delivered.
Manages development/deployment of the preventative maintenance program.
Supports development and management of capital and operating budgets.
Oversees and manages projects and collaborative project tasks assigned to the Facilities Team, including capital projects and facility decommissioning.
Develops scope and manages contracted services for the Facilities Team and ensures that all contracts and work performed meet MACU guidelines, standards, and security protocols.
Supports facilities department database/CMMS administration: updates database records, extracts reports, supports users, identifies opportunities for improvement, etc.
Supports risk analysis reviews for vendors, systems, and processes.
Develops, implements, and monitors industry best practices for operations and maintenance.
Travels frequently between MACU locations, including occasional overnight travel.
Responds to and addresses after-hours calls and emergencies as needed.
Performs other duties as assigned.
Personally, trains and develops direct reports and demonstrates ownership in the development of each team member, with emphasis on leveraging diversity.
Works effectively and regularly across functions.
Responsible for effectiveness of team and performance results.
Manages daily activities of staff.
Manages operational activities of relevant business processes; accountable to BU leadership.
Responsible for overall direction, coordination and evaluation of team.
Operates with some autonomy on role specific operational matters.
Proactively identifies and resolves issues that impact the business.
Sets objectives for self and/or a team/project members.
Delivers the results that have a tangible impact for function or business process.
May provide some input to strategic planning.
Implements strategic plans with consideration of available resources and operational challenges.