Regional Branch Administrator

Rockland Federal Credit • Canton, MA

9d • $105,000 - $118,000

About The Position

The Regional Branch Administrator provides leadership, operational oversight, and strategic direction for multiple credit union branch locations within an assigned region. This role is responsible for driving consistent member experience, financial performance, operational excellence, and people development across all branches in the region. The Regional Branch Administrator serves as a coach and mentor to Branch Managers, ensuring alignment with organizational goals, policies, and values.

Requirements

• Minimum of 5–7 years of branch or retail financial services experience.
• At least 3–5 years of leadership experience managing managers or multiple locations.
• Bachelor’s degree in Business, Finance, Management, or a related field preferred (or equivalent experience).
• Strong understanding of branch operations, compliance, and risk management.
• Proven ability to lead and develop leaders.
• Data-driven decision-making and performance management skills.
• Excellent communication, coaching, and relationship-building abilities.
• Ability to balance strategic thinking with operational execution.
• Ability to travel up to 5 days a week for branch visits and community events.

Nice To Haves

• Credit union experience strongly preferred.

Responsibilities

• Lead, coach, and develop Branch Managers to build high-performing, engaged teams.
• Provide ongoing performance feedback, goal alignment, and leadership development.
• Support talent planning, succession planning, and internal career progression.
• Champion a consistent, high-quality member experience across all locations.
• Analyze member feedback, service metrics, and operational data to drive improvements.
• Support branch-level efforts to grow membership, deepen relationships, and increase product adoption.
• Partner with Marketing, Lending, and Business Development teams on regional initiatives.
• Ensure consistent execution of branch operating procedures, controls, and service standards.
• Monitor compliance with all regulatory requirements, internal policies, and audit standards.
• Identify operational risks and partner with branch leaders to implement corrective actions.
• Ensure branches are audit-ready and support remediation efforts when necessary.
• Monitor branch performance against key metrics including growth, service, productivity, and efficiency.
• Analyze trends and develop action plans to address performance gaps.
• Support budgeting, staffing models, and resource allocation across the region.
• Ensure branches meet or exceed organizational goals while managing expense control.
• Lead change management efforts for new products, systems, processes, or mergers.
• Serve as a liaison between branch teams and executive leadership, communicating priorities and feedback.
• Represent the credit union in community, industry, and leadership forums as appropriate.

Benefits

• RFCU offers a comprehensive benefits package, including Cigna medical benefits, dental benefits, vision benefits, a 401(k) plan with company match and profit-sharing potential, flexible health and dependent care plans, and life, AD&D, and LTD insurance.
• We also provide a generous and flexible tuition reimbursement program, along with a PTO package designed to help employees recharge and enjoy time with family and friends.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 51-100 employees