Regional Benefits Coordinator

The Helper Bees-posted about 2 months ago
Full-time • Mid Level
Remote • Austin, TX
101-250 employees
Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
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As a Regional Benefits Coordinator, you will be responsible for facilitating and managing service fulfillment within your assigned region. You will also engage and support health plan members, long term care insurance policy holders, and direct to consumer customers to ensure benefit/service optimization and a superior customer experience.

  • Establish a trusting relationship with health plan members, long term care insurance policy holders, and direct to consumer customers to assist with benefit/service understanding, resource optimization, coordination of services, and seamless communication with providers.
  • Cultivate and sustain a professional rapport with The Helper Bees' network of aging in place service providers to ensure implementation of best practices related to:
  • Platform utilization
  • Customer engagement
  • Referral management
  • Timely scheduling, completion, and invoicing of services
  • Monitor referral activity within the assigned region to ensure timely assignment, acceptance, and service fulfillment through The Helper Bees' network of aging in place service providers
  • Resolve referral escalations and customer service tickets by reviewing platform/dashboard activity and engaging the associated provider and/or customer to determine root cause and facilitate a solution
  • Prioritize the timely fulfillment of all referrals within the assigned region to meet program requirements and ensure customer satisfaction
  • Self-manage scheduled follow-up engagements, as needed
  • As applicable, collaborate with Account Manager(s) on reporting requirements, escalations and grievances, as well as eligibility or referral-related issues
  • Collaborate with management to assess performance and redirect efforts as needed
  • Performs other duties as assigned/necessary
  • Ability to thrive in a fast paced environment
  • Ability to self-manage daily efforts and work autonomously in a remote work environment
  • Excellent time-management and organizational skills
  • Strong passion for helping others and problem-solving
  • Interpersonal and critical thinking skills
  • Ability to navigate multiple technology platforms and portals
  • Comfort and adaptability when working with technology and learning new programs and computer systems
  • Minimum of 2 years of relevant experience in a contact center/customer service environment, program coordination, care coordination/navigation, or similar role
  • Experience in Public/Community Health, or related field preferred
  • Experience in the healthcare industry is a plus!
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