Regional Area Manager, CA

EverDriven•Los Angeles, CA

4h•$150,000 - $180,000•Remote

About The Position

The Regional Area Manager is responsible for overseeing a team of Field Operations staff across a multi-state or large single state territory. This role drives operational excellence, strategic account growth, and cross-functional alignment to support EverDriven’s mission of providing safe and reliable transportation for students. The Regional Manager plays a key leadership role by ensuring regional teams are delivering consistent, high-quality service, executing client success strategies, and maintaining contractual compliance.

Requirements

Bachelor’s degree required; Master’s degree or equivalent business experience preferred.
7+ years of experience in client services, operations, or logistics, with at least 5 years experience in a leadership role.
Experience leading multi-site operations.
Demonstrated success in managing large, distributed teams and overseeing complex service operations.
Proven ability to build and grow client relationships at senior levels.
Strong analytical, strategic thinking, and decision-making capabilities. Data driven tactical and strategic decision-making capability.
Passionate about working in transportation and logistics.
Exceptional leadership, communication, and problem-solving skills.
Proficiency in Microsoft Office, CRM platforms, and data analysis tools.
Valid Driver’s License.
Must pass a background check and drug screening as a condition of employment.
Regular travel throughout the region required.

Responsibilities

Lead and manage a team of Senior Account Managers, Account Managers, and operational support staff across a designated region.
Contribution margin responsibility for your region – ensure controllable costs are managed to budget and partner with sales to meet regional revenue targets.
Serve as the senior regional point of contact for escalations, strategic planning, and high-level client relationships.
Accountable for the performance of key accounts within the region, ensuring contract adherence and client satisfaction. Partner with Sales and Customer Success to drive new business and growth of existing accounts.
Develop and execute territory-level business plans focused on safety, service quality, operational efficiency, client retention, and revenue growth.
Coach and mentor team members, fostering a culture of accountability, collaboration, and continuous improvement.
Partner with internal departments (Operations Center of Excellence, Compliance, Safety, Product, Business Process Improvement, and Customer Support) to deliver integrated solutions to clients.
Analyze key metrics and data to identify trends, areas of improvement, and opportunities for innovation.
Oversee and manage service providers to ensure consistent high-quality service delivery via their fleet of drivers.
Lead regional responses to service disruptions, client concerns, and provider issues, ensuring timely resolution and proactive communication.
Ensure compliance with all regulatory and contractual obligations, including safety and HIPAA-related standards.
Participate in strategic planning and company initiatives as a regional representative.