Regional Aftermarket Manager

RDO Equipment Co.•Irving, TX

8d•$100,000 - $130,000

About The Position

This individual will effectively lead and direct the management of the parts and service departments on a regional level. They will coordinate activities and cooperate with all stores within the region to best serve the needs of the customer and employees.

Requirements

Previous supervisory/management experience
Industry and/or aftermarket parts and service support experience
Excellent customer service skills
Strong oral and written communication skills
Strong computer skills
Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.

Nice To Haves

College degree or applicable experience preferred

Responsibilities

Demonstrate leadership in all aspects of the parts and service departments within the region.
Lead and monitor regional Aftermarket strategic plans for parts and service departments and monitor to ensure achievement of established goals.
Coach and mentor parts and service managers within the region.
Develop and maintain effective parts and service department processes to ensure internal and external customer satisfaction.
Create annual parts and service department benchmarks and budgets for the region, in alignment with the financial and operational objectives.
Ensure that appropriate communications take place throughout the location/s by facilitating/participating in monthly open-book meetings, conducting regular team meetings, encouraging an open-door policy, and proactively seeking feedback from team members.
Foster an engaged work environment within the location/s, encouraging accountability, open communication, teamwork, and a commitment to serving the customer.
Lead and manage all business and/or department activities related to ensuring the customer experience is positive and that all team members are committed to creating solutions and long term relationships with customers.
Ensure that the company/location reputation and image in the community is consistent with RDO Integrated Controls Core Values, and that business relationships with all stakeholders are not compromised.
Manage the evaluation, allocation, and management of physical and financial resources and administer the hiring, development/training, management, evaluation, and effective assignment of people resources.
Responsible for ensuring that sound and safe business practices and processes are implemented and continuously improved to effectively and efficiently achieve ethical business objectives.
Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
Perform all other duties as assigned by management in a professional and efficient manner.