Regional Advice & Sales Director - South Florida
About The Position
The Regional Advice and Sales Director is responsible for driving advice behaviors and sales performance tactics through the execution of TD's signature sales, advice and customer experience program resulting in tangible benefits for shareholders, customers and employees. Success will be measured by a combination of actual scorecard results in metrics such as sales, and customer experience as well as the sales and advice program behaviors directly aligned to those results. The role has elements of strategy, coaching, training, influence, execution and accountability. Depth & Scope: Aligns to specific geographies and will serve as the primary liaison between assigned geographies, product and distribution partners Oversees deployment, adoption, and execution of the advice, sales and customer experience program within their Region and pr ovides ongoing insight and executive level thought leadership to senior retail leaders to drive success in sales and advice behaviors and metrics Serves as the conduit for key enterprise initiatives, providing strategic insight from project development to successful field adoption, while consultatively supporting senior retail leaders Strategic partner that is responsible for driving advice behaviors, KPIs, and performance outcomes within the assigned region Develops and drives the tactics for ensuring all training is complete, behaviors are executed, and results are achieved Influences at all levels and in all directions. Influences adoption and execution in the field, and improvements required to drive behavioral results and performance outcomes. Must be able to effectively influence in person and remotely via phone/virtual means, demonstrating effective verbal and written communication skills Provides consistent leadership to the team and promotes a culture of on-going feedback /performance accountability and development discussions consistent with TD AMCB culture Requires time spent in the field working directly with market leadership, time working to coach and educate retail leaders virtually and in person meetings, and time spent working on projects that drive advice behaviors and performance outcomes Contributes to building, modifying, and delivering on all learning/training – including the BeLegendary program. Also responsible for learning completion rates across learning Responsible for change management, field engagement, education, upskilling, and sustained executional excellence Leads, drives, and develops programs that positively impact the customer and employee experience; at times, consulting as a Subject Matter Expert on various programs/projects Influences at all levels and in all directions. Influences adoption and execution in the field, and improvements needed to the program. Must effectively influence in person, via phone and in writing Drives adoption of execution of scorecard results via the sales and service program behaviors and routines. Evaluates performance analytics, identifies scorecard gaps, pinpoints root causes related to the critical behaviors, shares key insights and communicates and drives changes required Spends 40% of the time in the field directly working with Store Managers, 40% of the time working to coach and educate Leaders via calls and virtual meetings and 20% of the time working on other learning, knowledge and confidence activities designed to drive results and behaviors network-wide
Requirements
- 4-year degree or equivalent experience
- 10+ years related experience required
- 3-5 years of leadership experience in a leadership role within sales, operations or customer experience
- Exhibits strong leadership competencies, including collaboration, flexibility, influence, innovation, creativity, integrity and passion
- Strong project management skills with ability to influence at all levels
- Proven ability to multi-task in a fast-paced sales environment
- Proven ability to negotiate, manage relationships and influence across business lines
- Demonstrated credibility and ability to instill followership
- Excellent written and verbal communications skills
- Demonstrated sales administration and management ability
- Strong understanding of store operations, policies and procedures
- Proven analytical skills
- PC Skills include Microsoft Office Suite and ability to craft professional presentations and reports
- Previous sales and business development experience a must
Nice To Haves
- Consumer lending experience preferred
Responsibilities
- Driving advice behaviors and sales performance tactics
- Execution of TD's signature sales, advice and customer experience program
- Oversees deployment, adoption, and execution of the advice, sales and customer experience program
- Providing ongoing insight and executive level thought leadership to senior retail leaders
- Serving as the conduit for key enterprise initiatives
- Providing strategic insight from project development to successful field adoption
- Consultatively supporting senior retail leaders
- Strategic partner that is responsible for driving advice behaviors, KPIs, and performance outcomes
- Developing and driving the tactics for ensuring all training is complete, behaviors are executed, and results are achieved
- Providing consistent leadership to the team and promotes a culture of on-going feedback /performance accountability and development discussions
- Building, modifying, and delivering on all learning/training
- Responsible for change management, field engagement, education, upskilling, and sustained executional excellence
- Leads, drives, and develops programs that positively impact the customer and employee experience
- Drives adoption of execution of scorecard results via the sales and service program behaviors and routines
- Evaluates performance analytics, identifies scorecard gaps, pinpoints root causes related to the critical behaviors, shares key insights and communicates and drives changes required
Benefits
- Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
