Regional Account Manager

. Crane Worldwide Logistics . • Eagan, MN

23h

About The Position

Essential Job Functions Client Facing Role that manages the overall business relationship Account mapping, business unit breakdown (touchpoints to align regional/global team) Run QBRs & ensure they are properly prepared for Ensure each Crane Worldwide office servicing the account understands the SOPs and executes accordingly Report Creation / Monitoring / Distribution (responsible/accountable) Performance management (responsible/accountable) Market Analysis / Industry Awareness Drives collaborative efforts internally by supporting and sharing best practices in the following key areas: Client Reviews Strategic Business Plans Value add Programs Process Improvements Tender Management Technology Solutions Impact & coverage analysis -> identify service or opportunity gaps Penetrate organizational structure and develop relationship beyond main points of contact Maintain rates and assess yields monthly Monitor account for timely payments and assist with collections on past due invoices Enter all meeting notes, action items, complaints, compliments into our CRM and distribute to appropriate people in global network When necessary, travel within region to visit accounts/account sites and Crane Worldwide offices to review procedures and maintain customer information/satisfaction Ensure all company policies and regulatory requirements are adhered to Identify growth opportunities and develop a strategy to secure opportunities with the appropriate internal resources Create a business development plan with short- and long-term business objectives, initiatives, and quantified value-added contribution Other duties as assigned

Requirements

• Excellent Organizational Skills
• Excellent written and verbal skills
• Excellent presentation and interpersonal skills
• Thorough knowledge of transportation industry logistics and freight forwarding
• Thorough knowledge of successful sales techniques
• Strong computer skills including Microsoft Office suite
• Detail oriented, able to multitask and meet deadlines
• Self-motivated, able to work in a team and independently
• Good analytical and program management skills; ability to define, develop and document business processes and procedures
• Strong customer service, problem-solving, and interpersonal skills
• Internal/external sales skills
• Troubleshooting and problem resolution skills
• Leads by example
• Sense of urgency
• Creative
• Responds easily to changing demands
• Talking, hearing and using hands to operate computer equipment
• Vision abilities required by this job include close vision and the ability to adjust focus
• College degree preferred
• 3-5 years successful sales or account management or operations experience in freight forwarding, logistics and or transportation industry
• Experience with CRM systems
• Professional certification may be required in some areas

Responsibilities

• Client Facing Role that manages the overall business relationship
• Account mapping, business unit breakdown (touchpoints to align regional/global team)
• Run QBRs & ensure they are properly prepared for
• Ensure each Crane Worldwide office servicing the account understands the SOPs and executes accordingly
• Report Creation / Monitoring / Distribution (responsible/accountable)
• Performance management (responsible/accountable)
• Market Analysis / Industry Awareness
• Drives collaborative efforts internally by supporting and sharing best practices in the following key areas: Client Reviews Strategic Business Plans Value add Programs Process Improvements Tender Management Technology Solutions
• Impact & coverage analysis -> identify service or opportunity gaps
• Penetrate organizational structure and develop relationship beyond main points of contact
• Maintain rates and assess yields monthly
• Monitor account for timely payments and assist with collections on past due invoices
• Enter all meeting notes, action items, complaints, compliments into our CRM and distribute to appropriate people in global network
• When necessary, travel within region to visit accounts/account sites and Crane Worldwide offices to review procedures and maintain customer information/satisfaction
• Ensure all company policies and regulatory requirements are adhered to
• Identify growth opportunities and develop a strategy to secure opportunities with the appropriate internal resources
• Create a business development plan with short- and long-term business objectives, initiatives, and quantified value-added contribution
• Other duties as assigned

Benefits

• 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
• Excellent Medical, Dental and Vision benefits
• Tuition Reimbursement for education related to your job
• Employee Referral Bonuses
• Employee Recognition and Rewards Program
• Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
• Employee Discounts
• Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates
• Potential to earn a quarterly bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level