Regional Account Manager

Farmer's Fridge Careers • Chicago, IL

23d • $65,000 - $85,000

About The Position

As the Regional Account Manager you will be responsible for launching, managing, and growing accounts within an assigned region for Farmer's Fridge. You’ll own post-launch client relationships, ensure consistent and reliable service, and represent the voice of the client across the organization. The Regional Account Manager collaborates with Sales, Client Services, Operations, Fulfillment, and Demand Planning to drive performance, support growth, and strengthen partnerships with key accounts.

Requirements

• Three or more years of account management, customer success, or related client-facing experience.
• Strong communication and interpersonal skills.
• Ability to analyze performance data and drive action.
• Strong organizational and project management capabilities.
• Ability to travel regionally as required < 15%

Nice To Haves

• Experience in foodservice, CPG, or distributed operations preferred.

Responsibilities

• Manage end to end implementation of new accounts, including planning, client communication, and operational readiness.
• Serve as the primary client contact throughout the launch process.
• Ensure new locations open with proper branding, product mix, merchandising, and service schedules.
• Implement account activation and marketing strategies
• Maintain ongoing relationships with assigned clients and conduct regular business reviews.
• Monitor performance data and provide insights that improve sales, reduce waste, and strengthen client satisfaction.
• Own resolution of client issues by partnering with internal teams
• Identify expansion opportunities for additional Fridges, expanded service programs, or increased volume.
• Support Sales in regional strategy planning, proposals, and client conversations.
• Resolve inbound tickets and ensure timely follow-up with Client Services.
• Communicate performance and service needs to Operations and Fulfillment teams.
• Provide Demand Planning with accurate updates on projected volume changes, seasonal patterns, program adjustments, and special requests
• Advocate for client needs internally.
• Proactively escalate risks and collaborate on solutions to protect long-term partnerships.

Benefits

• Medical, dental, and vision insurance (multiple plans available)
• 401(k) with immediate employer match vesting
• Paid time off (including vacation, sick leave, and holidays)
• Paid sabbatical after 5 years of service
• Employee discounts
• Employee Assistance Program (EAP)
• Daily Farmer's Fridge meal and office snacks

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees