Regional Account Manager
About The Position
Farmer’s Fridge makes fruits and vegetables accessible and approachable for everyone. We offer a variety of fresh, healthy, ready-to-eat meals and snacks through our fresh food vending machines, wholesale partners, and our office pantry solution — providing chef-curated meals to customers within seconds. Today, we operate a network of Fridges and partner with clients nationwide in high-foot-traffic areas, such as airports, hospitals, universities, and large office buildings — where there is limited accessibility to fresh, healthy, grab-n-go options. We care deeply about what we’re creating and aspire to make sure our customers feel that through every touchpoint. This shows up in many ways across the business. We are committed to prioritizing food safety, we are passionate about product quality, we value our employees, we champion the best idea no matter where it comes from, and we’re committed to making an overall positive impact as we scale. About this Role: As the Regional Account Manager you will be responsible for launching, managing, and growing accounts within an assigned region for Farmer's Fridge. You’ll own post-launch client relationships, ensure consistent and reliable service, and represent the voice of the client across the organization. The Regional Account Manager collaborates with Sales, Client Services, Operations, Fulfillment, and Demand Planning to drive performance, support growth, and strengthen partnerships with key accounts.
Requirements
- Three or more years of account management, customer success, or related client-facing experience.
- Strong communication and interpersonal skills.
- Ability to analyze performance data and drive action.
- Strong organizational and project management capabilities.
- Ability to travel regionally as required < 15%
Nice To Haves
- Experience in foodservice, CPG, or distributed operations preferred.
Responsibilities
- New Account Launch and Implementation Manage end to end implementation of new accounts, including planning, client communication, and operational readiness.
- Serve as the primary client contact throughout the launch process.
- Ensure new locations open with proper branding, product mix, merchandising, and service schedules.
- Implement account activation and marketing strategies Account Management Maintain ongoing relationships with assigned clients and conduct regular business reviews.
- Monitor performance data and provide insights that improve sales, reduce waste, and strengthen client satisfaction.
- Own resolution of client issues by partnering with internal teams Revenue Growth Identify expansion opportunities for additional Fridges, expanded service programs, or increased volume.
- Support Sales in regional strategy planning, proposals, and client conversations.
- Internal Cross-Functional Collaboration Resolve inbound tickets and ensure timely follow-up with Client Services.
- Communicate performance and service needs to Operations and Fulfillment teams.
- Provide Demand Planning with accurate updates on projected volume changes, seasonal patterns, program adjustments, and special requests Client Advocacy Advocate for client needs internally.
- Proactively escalate risks and collaborate on solutions to protect long-term partnerships.
Benefits
- Medical, dental, and vision insurance (multiple plans available)
- 401(k) with immediate employer match vesting
- Paid time off (including vacation, sick leave, and holidays)
- Paid sabbatical after 5 years of service
- Employee discounts
- Employee Assistance Program (EAP)
- Daily Farmer's Fridge meal and office snacks
- 401(k) plan that includes a company match with immediate vesting
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
