Regional Account Manager - Midwest (Texas)

Koalafi•Houston, TX

1d•$120,000 - $150,000

About The Position

The primary function of the Regional Account Manager is to drive funding volume growth through effective management of our existing merchant partnerships. In this role, you will oversee day-to-day interactions with merchants, ensuring a consistent and exceptional service experience while identifying opportunities to expand business at the store level. You will be responsible for training merchants on product offerings, addressing operational needs, and executing growth strategies. As the main point of contact, you will build strong relationships with merchant partners and collaborate with internal teams to achieve account objectives and maximize funding volume.

Requirements

3+ years proven experience in account management or a similar role
Strong communication and interpersonal skills
Ability to analyze metrics and drive actionable insights
Problem-solving aptitude and ability to resolve conflicts quickly
Experience in a customer-facing role, ideally in the retail or service sector
Willingness to travel regularly

Responsibilities

Field Visits & Relationship Building : Conduct regular visits to merchant locations within your territory, building and maintaining strong relationships by gaining firsthand insight into their needs, challenges, and opportunities.
Relationship Management : Serve as the main point of contact for your assigned stores, ensuring that every merchant receives top-tier service and support.
Issue Resolution : Proactively address and resolve operational concerns raised by merchant partners, ensuring timely and effective solutions.
Performance Monitoring : Track and report key performance indicators (KPIs) for each store. Provide regular updates to both merchant partners and internal partners on metrics and overall performance.
Onboarding & Training : Lead the onboarding process for new merchant partnerships in collaboration with the NAM, ensuring merchants are equipped with the knowledge and tools to succeed. Provide both group and one-on-one training on products, services, and processes.
Growth Identification : Identify and communicate potential business growth opportunities at the store level, sharing insights with both merchants and internal teams.
Territory Management : Partner with the National Account Manager (NAM) to develop and execute a strategic territory plan that aligns on key account needs—including marketing initiatives, system integrations, risk management, and prioritized coverage of high-potential, underperforming, and new stores.