Regional Account Director (Western, NY)
About The Position
As a Regional Account Director, you will play a critical role in expanding and strengthening aptihealth’s patient referral network. You will be responsible for building, managing, and deepening strategic relationships with primary care providers, hospital systems, and specialty practices to drive consistent, high-quality referrals into our behavioral health programs. In this role, you’ll act as a trusted partner to clinical and administrative stakeholders, aligning their needs with aptihealth’s integrated mental health solutions and ensuring a seamless referral experience. Your work will directly support our mission to improve access to mental health care and deliver meaningful outcomes for patients and communities. Must be based within 1 hour of Buffalo or Rochester, NY
Requirements
- Bachelor’s degree in Business Administration, Healthcare Administration, or a related field required; master’s degree preferred.
- 5–7 years of experience in customer success, account management, or business development in healthcare, including direct engagement with primary care practices and hospital systems.
- Demonstrated knowledge of the healthcare landscape, with the ability to navigate patient referral workflows and applicable regulatory requirements..
- Exceptional interpersonal and communication skills, with the ability to build trust and rapport with healthcare professionals.
- Willingness and ability to travel locally 3–5 days per week (within an approximately one-hour driving radius) to meet with prospective referral partners; reliable transportation and a valid driver’s license required.
- Analytical mindset with the ability to interpret data to drive decision-making.
- Proven track record of meeting and exceeding sales or growth targets.
- Self-motivated, with the ability to work independently and as part of a team.
- Passion for improving mental health outcomes and a commitment to aptihealth's mission.
Responsibilities
- Strengthen Customer Relationships: Develop and nurture relationships with primary care physicians, hospitals, and specialty groups within your designated territory. Understand their unique needs and ensure they have a positive experience working with aptihealth.
- Drive Growth: Collaborate with healthcare providers to identify opportunities for expanding the use of aptihealth's services. Advocate for our solutions and promote their benefits in improving patient outcomes.
- Training and Onboarding: Provide comprehensive training and support to healthcare providers to ensure they understand our platform, referral processes, and how to maximize its value for their patients.
- Data Analysis: Utilize data and analytics to identify trends, opportunities, and challenges in the referral process. Work with providers to optimize their utilization of our services
- Feedback Loop: Establish a robust feedback mechanism to collect input from healthcare providers and relay it to aptihealth's product and operations teams. Help shape the development of our solutions based on real-world feedback.
- Meet and Exceed Targets: Achieve quarterly and annual targets for patient referral growth within your territory, in collaboration with our sales and marketing teams.
- Documentation and Reporting: Maintain accurate records of interactions, progress, and key metrics using our CRM system.
Benefits
- Comprehensive Medical, Dental, and Vision plans available
- Paid Time off, Sick Time and Paid Company Holidays
- 401k Retirement Savings Program with 2% Company matching
- Voluntary Life Insurance
- Employee Assistant Program (EAP)
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What This Job Offers
Job Type
Full-time
Career Level
Director
Number of Employees
101-250 employees
