Regional Account Coordinator

Encore Medical•Houston, TX

3d•Remote

About The Position

At Enovis™ we pay attention to the details. We embrace collaboration with our partners and patients, and take pride in the pursuit of scientific excellence — with the goal of transforming medical technology as we know it. Because that's how we change the lives of patients for the better. And that's how we create better together. Why work at Enovis? See for yourself. As a key member of the Customer Care team you will play an integral part in helping Enovis drive the medical technology industry forward through transforming patient care and creating better patient outcomes. We're looking for a highly motivated and self-directed individual to be a Regional Account Coordinator. This individual will be responsible for providing excellent customer service and support to the sales and distribution teams in the assigned region(s). The main tasks of this role include, communicating effectively with customers and internal stakeholders, planning, and organizing sales activities, troubleshooting and resolving issues, coordinating distributor transitions, assisting with contracts and pricing, preparing product submissions, maintaining the sales roster, supporting biologics and patient-matched orders and invoices, training other staff members, and contributing to improvement initiatives.

Requirements

Undergraduate degree or four years of related work experience
Previous work experience in a customer-facing position
Strong understanding of business strategies and drivers, particularly as it relates to Sales Organizations.
Ability to articulate clearly, professionally, and effectively
Ability to prioritize and multi-task with little supervision
Ability to maintain the confidentiality and sensitivity of customer records
Ability to operate a computer and other general office equipment

Nice To Haves

Experience supporting a commercial sales team
Experience working with data entry teams

Responsibilities

Serve as the lead point of contact for Sales Representatives, Regional Sales Managers/Directors, Distributors, Distributor Partners/Principals, and customers in assigned region(s).
Develop and report on objectives and key results for key areas: Distributor / Sales Representative Management, and Order Processing / Invoicing / Customer Service.
Anticipate needs of internal and external customers and identify solutions and/or opportunities to improve the customer experience.
Aggregates and analyzes all customer requests and provide information requested or route request to appropriate department or elevate as needed.
Troubleshoots and utilizes problem solving techniques to resolve customer questions and issues in a timely manner.
Provides indirect leadership to the team members providing data/order entry support for assigned region(s).
Ensure a positive customer experience by exhibiting a helpful and team-oriented attitude towards customers and employees.
Evaluate opportunities for improvement and take action to improve processes and reduce waste.
Participate in quality control/assurance related activities.
Coordinates distributor and representative onboarding activities.
Partners with onboarding sales representatives to ensure an overall positive experience and follows up with them after their first cases to address any questions, issues, or concerns.