Region Technical Director for (WEST) Remote

Compass Group • NC

124d

About The Position

Join Intelas, a Compass One Healthcare company. Intelas delivers smarter asset management by blending expert service teams with intelligent, data-driven strategies that help hospitals improve uptime, simplify oversight, and make more informed capital decisions. Our programs support 100% regulatory compliance and drive 98% equipment uptime—so clinicians can focus on care, not equipment issues. We support nearly 4,500 healthcare sites nationwide—from large, campus-based acute care hospitals to system-integrated outpatient clinics. With more than 1.15 million medical devices managed, we provide the clarity and consistency needed in today’s rapidly evolving healthcare environment. Join Intelas—where your career thrives, your potential is unleashed, and your work directly supports patient care. Whether you're just starting out or are a seasoned professional, our people-first approach ensures opportunities for continuous growth, development, and fulfillment.

Requirements

• Bachelor’s degree in biomedical engineering or other related technical discipline or an equivalent combination of education and experience required.
• Ten (10) years multi-vendor/multi-modality DI service experience.
• Multi-modality, multi-OEM technical expertise.
• Ability to lead through influence.
• Able to collaborate and cooperate in a team environment to achieve assigned goals and objectives.
• Ability to work independently with minimal supervision.
• Ability to prioritize, organize and handle multiple projects and activities simultaneously.
• Ability to effectively write, create, and present information and respond to questions.
• Competent in three or more imaging modalities, expert in at least one of the following: XR, CT, MR, NM, cath labs.
• Demonstrated knowledge of regulatory requirements & ISO standards.
• Ability to work remote (remote diagnostics, remote troubleshooting, and technical support) and travel nationally when needed.

Nice To Haves

• Ability to travel up to 60% of the time to customer sites, meetings, and training as required.
• Available for after hours and weekend support as needed.

Responsibilities

• Display effective customer service, maintain good personal relationships with fellow workers, nursing and medical staff, vendors, manufacturers, and the public.
• Proven track record of solving difficult problems; ability to handle difficult situations.
• Work with, promote vendor relationships to ensure service delivery requirements are met.
• Maintain an effective line of communication with field leadership for service escalations.
• Demonstrate and reflect a commitment to the mission and values of the company.
• Contribute to strategy and actively engage in service events for major repairs such as glassware to optimize service cost and delivery.
• Demonstrate advanced troubleshooting capability for multi-modality, multi-OEMs.
• Monitor area of responsibility for service delivery, profitability, and recommend solutions.
• Assist region teams with developing service delivery plans.
• Support QA/RA to ensure compliance with company, ISO, and governmental policies.
• Provide technical support via phone, written (email or other) and on-site, as needed.
• Research and initiate orders for repair parts, working with the supervisor and/or the Technical Resource Center.
• Learn, understand, and comply with all government, regulatory, industry, company, and client Policies and Procedures, and subsequent updates.
• Perform other duties as assigned.

Benefits

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Flexible Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees