Region Manager, Onsite Service
About The Position
We're seeking an exceptional leader to join our dynamic Enterprise Service team as a Region Manager, On-site Service. You'll have the opportunity to manage a talented team of On-site Endoscopic Specialists, delivering top-notch support to our customers in the Southwest Texas region. As a key member of our team, you'll drive success, inspire innovation, and make a lasting impact on our customers. Reporting to the Director/Area Manager of On-site Service and Operations, you'll be responsible for managing a team that delivers exceptional onsite service support to contracted KARL STORZ customers. You'll assist the team in providing best-in-class onsite support, ensuring maximum value to customers.
Requirements
- A minimum education level of a bachelor's degree or equivalent related experience
- A minimum of 3 years of experience in medical repair or sales, preferably in a surgical technology, central sterile processing, or nursing role
- Knowledge of service-related call-points (Central Processing Dept, Operating Room, and Bio-Med)
- Exceptional interpersonal and leadership skills, with excellence in Microsoft Office programs (Word, Excel, and PowerPoint)
- Ability to travel up to 40% of the time, including overnight stays, and work in the perioperative arena with exposure to sounds, sights, and smells
Nice To Haves
- Salesforce experience
- Prior experience leading high-performing teams, ideally in a service-oriented industry
- Experience working with other people leaders throughout the company on organization-wide projects
Responsibilities
- Lead a team of On-site Endoscopic Specialists (OES's), supporting direct reports by providing opportunities for growth and developmental experiences
- Execute effective and timely performance management, fostering an environment of information sharing and best practices
- Identify, develop, and train staff on potential new service programs, inspiring others to excel through a commonly shared vision
- Develop strong relationships with KSEA functional areas (Sales, Finance, Service, Operations, Corporate Accounts, and Marketing)
- Present a strong, professional image of self and KSEA during interactions with customers
- Monitor OES daily activity, ensuring maximum value to customers by educating and training staff in surgical instrumentation care and handling practices
- Collaborate with Sales Executives to improve customer experience, identify new opportunities, and develop Scope of Service documents for each customer site
- Communicate customer pain points, provide feasible proposals for improvement, and observe, collect, and communicate key data on competitive accounts
- Works independently, making effective decisions while taking general direction from leadership
- Prioritizes work and schedules activities to maximize effectiveness and support sales goals
- Manages team projects, develops and manages cost center annual budget (OPEX), and ensures full compliance and legal approvals
- Guides and mentors direct reports, protects employee confidentiality, and maintains productive working relationships
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What This Job Offers
Job Type
Full-time
Career Level
Manager
