Reginal Client Manager

SPS-North America-posted 27 days ago
$115,000 - $130,000/Yr
Full-time • Manager
San Francisco, CA
5,001-10,000 employees
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We are seeking an experienced Regional Client Manager to lead a large, multi-state operation supporting a key national client (50+ locations). This role requires strong leadership, exceptional client partnership skills, and the ability to drive operational excellence across a geographically dispersed team.

  • Lead, coach, and develop site leadership teams across California, Nevada, and Arizona.
  • Ensure proper staffing and coverage in alignment with SLAs.
  • Set clear performance expectations and conduct annual evaluations.
  • Build a strong internal talent pipeline and improve overall employee engagement.
  • Serve as the primary partner for a complex national client across all assigned sites.
  • Maintain high client satisfaction scores and ensure strong communication at all levels.
  • Oversee client requests, resolve issues promptly, and participate in Monthly/Quarterly Business Reviews.
  • Drive operational improvements, process design, and continuous service enhancement.
  • Lead special projects and implement strategic initiatives aligned with business goals.
  • Ensure consistent delivery against SLAs, KPIs, and contractual obligations.
  • Communicate critical updates and escalate issues when needed.
  • Support P&L management to maintain profitability.
  • Oversee payroll, billing compliance, and monthly budget forecasting.
  • Manage hours, revenue, and financial performance across assigned sites.
  • Ensure compliance with OSHA, EEOC, SLA requirements, and internal procedures.
  • Support the California Workplace Violence Prevention Plan and conduct regular site inspections.
  • Document and escalate any safety, personnel, or security incidents.
  • 7–10+ years of multi-site operational leadership and client relationship management.
  • Experience leading large, geographically dispersed teams (100+ employees)—including management-level staff.
  • Strong communication, problem-solving, and decision-making skills.
  • Proven ability to build trust, empower teams, and adjust leadership style to different readiness levels.
  • Financial acumen, P&L experience, and familiarity with SLA/KPI management.
  • Knowledge of safety and compliance practices.
  • Ability to lift up to 40–60 lbs, as needed.
  • Ability to walk, stand, bend, and work on a computer/phone for extended periods.
  • Project or program management experience is a plus.
  • Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
  • Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
  • We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
  • Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
  • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
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