Refunds Graduate Intern

City of New York • New York City, NY

1d

About The Position

NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently to instill public confidence and encourage compliance while providing exceptional customer service. DOF’s Treasury and Payment Services Division is responsible for overseeing all City payment websites, the payment processing of tax returns, property recording forms, parking violation programs, and the collection of delinquent accounts, and oversees the agency’s management of the City’s cash balances and its relationships with banking institutions. Treasury and Payment Services is also responsible for collecting outstanding violations issued by City agencies and adjudicated by the Environmental Control Board. Payments, Billing, and Refunds is responsible for processing payments for property taxes and property-related charges, business and excise taxes, and parking and camera violations. The division is responsible for communicating amounts due, maintaining the quality of departmental records, and providing customer service to individuals seeking information on making payments or receiving refunds. Payments, Billing, and Refunds perform account adjustments and respond to refund inquiries from the public. The Refunds Unit is currently seeking a highly motivated, highly organized, and detail-oriented individual to serve as a Refunds Graduate Intern. The selected candidate will report to the Deputy Director for Refund Issuance, Staffing, and Administration.

Requirements

• Candidates must be currently enrolled in a graduate degree program in an accredited college, university or law school.
• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Responsibilities

• Prepares of refund vouchers in FMS.
• Assist with processing manual refund cases.
• Processes stop payment requests and replacement checks in the relevant DOF systems.
• Handles chargeback reversals in the CityPay reversal tool.
• Assist with completing refunds in PayPoint and Braintree.
• Assists with user testing in PTS and BTS.
• Assists with transfer of payments from the property suspense account to the correct property.
• Responds to email/customer service inquiries received in our unit email box.
• Works on other special projects and new initiatives as needed for the division.

What This Job Offers

• Career Level: Intern