Refund Specialist

IMS MARKETING INC • Amarillo, TX

2d • Onsite

About The Position

The Refund Specialist plays a key role in ensuring accurate, timely, and compliant processing of all refund related activities. This position serves as the central point of coordination between the accounting department, internal teams, and external groups to ensure refunds are handled efficiently from start to finish. The ideal candidate is detail-oriented, organized, and comfortable working in a fast-paced, deadine-driven environment.

Requirements

• Strong attention to detail and accuracy
• Ability to manage multiple tasks and deadlines
• Excellent communication and organizational skills
• Ability to work independently and as part of a team
• Accountability
• Problem solving skills
• Time management
• Data accuracy
• Collaboration

Nice To Haves

• Experience in claims processing, accounting support, or administrative operations preferred
• Proficiency with claims paying or similar platforms is a plus

Responsibilities

• Manage the end-to-end refund process, ensuring accuracy, timeliness, and adherence to internal procedures
• Receive incoming refund documentation from the accounting department
• Post and process refunds in the appropriate claims paying system, ensuring all data is entered correctly
• Prepare and submit check requests to the accounting department for refund issuance or adjustments
• Track and receive refund payment checks returned from accounting, verifying amounts and documentation
• Distribute completed refunds to the appropriate group, participant, or carrier, ensuring proper communication and recordkeeping
• Maintain accurate logs, documentation, and audit trails for all refund transactions
• Collaborate with internal teams to resolve discrepancies or questions related to refund activity
• Assist with process improvements to enhance efficiency and reduce errors

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed