Refund Representative - Santa Ana, CA ONSITE

KPC GLOBAL MEDICAL CENTERS INC. • Santa Ana, CA

142d • Onsite

About The Position

Under direct supervision, is responsible for refund/credit balance research.
Enjoy Life in Great Health! Come Discover KPC Health!

Requirements

• Minimum of 2 years’ experience required
• Healthcare experience preferred.
• Strong attention to detail
• Strong customer service skills
• Body Positions: Sitting and standing for prolonged periods.
• Body Movements: Arm and hand dexterity.
• Body Senses: Must have command of close and distant sight, color perception and hearing.
• Strength: Ability to lift and move up to 25-pounds.

Nice To Haves

• Healthcare experience preferred.

Responsibilities

• Maintains established policies and procedures, objectives, quality assurance program and safety standards.
• Reviews and works credit balance worklist on a daily basis, requesting adjustments or preparing refund requests as indicated by review.
• Prepares refund request on proper forms and submits refund requests for approval.
• Process incoming written requests for refunds received from insurance companies.
• Handles incoming telephone calls regarding refund requests from patients and/or insurance companies.
• Receives patients that visit the business office regarding refunds.
• Process Unidentified Cash accounts as assigned by supervisor. This includes research, preparing refunds, logging, and balancing all transactions taken in UID account.
• Maintains credit balance AR at acceptable levels per facility BOPM.
• Performs other related duties as assigned or requested.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees