Refuel Supervisor

HOUSTONIAN•Houston, TX

9d•Onsite

About The Position

The Refuel Supervisor oversees the daily operations of the Refuel café or wellness bar, ensuring efficient service, product quality, and guest satisfaction. This hands-on leadership role includes supervising baristas or attendants, maintaining cleanliness and inventory, supporting product preparation, and delivering an exceptional wellness-focused experience. The ideal candidate is organized, service-oriented, and experienced in managing fast-paced café or food service environments. This role is critical to maintaining the luxury standard and reputation of The Houstonian Hotel, Club & Spa while upholding the highest levels of discretion and professionalism.

Requirements

Must be 18 years or Older.
Minimum 3 years’ restaurant experience.
Minimum 2 years supervisory/management experience.
Evening, weekends and all Holidays availability is required.
Ability to make decisions in a fast paced environment.
Strong guest service and Human relations skills.
Working knowledge of InfoGenesis, Microsoft applications, Open Table, Excel and Paycom.
Must be able to meet the following minimum physical requirements for at least an eight-hour shift:
Physical Stamina: Sit for extended periods of time, see and read a computer screen and printed matter with or without vision aids, enter data into computer, operate standard office equipment, use a telephone, hear and understand at normal levels and on the telephone, speak so that others may understand at normal levels and on the telephone, stoop, reach overhead, grasp, push, pull, move or lift up to 25 lbs. on an occasional basis.
Hearing / Speech: Must be able to effectively engage in one-on-one communication with guests, members, and customers and use a 2-way radio to communicate clearly and accurately with co-workers.
Vision: Must be able to accurately read instructions, reports, and log sheets. Must be able to work with computers and PDAs in varying light conditions.
Literacy: Must be able to produce, read and understand reports, including security, incident and police reports. Must be able to analyze and process written information from a variety of sources and effectively communicate content of reports.
Chemicals/Agents: Must be able to work safely with chemicals according to SDS sheets and all applicable laws, codes and regulatory requirements.

Responsibilities

To develop and enhance Houstonian Hotel service standards through disciplined administration of departmental Standard Operating Procedures.
Responsibilities include, but are not limited to, organizing and conducting pre-shift and departmental meetings, scheduling and directing staff in their work assignments, creating forecast and revenue reports, maintaining profitability of the outlets to support overall hotel operation, and ensuring excellent customer service. The Assistant Outlets Manager is responsible for TRIBUTE Restaurant, In-Room Dining, The Bar, Arbor Grill, and A la carte.
To ensure effective working relationships and clear communication are maintained with all colleagues and leaders in the Outlets and other departments.
To critically assess procedures, policies, and methods of operation and implement them.
To ensure the financial success of the department by monitoring productivities, revenues and costs. To proactively implement appropriate procedures or programs as required.
To liaise with the kitchen to ensure that a common vision is shared.
To liaise with other Food and Beverage departments to ensure that all resources are being equally shared and that the entire division operates as a unified force.
To ensure that all equipment, fixtures, and furniture of the department are kept in the best repair possible and are used in a safe and proper manner.
To develop and maintain a safety culture within the department and ensure departmental adherence to and awareness of Health and Safety standards.
To be familiar with all outlet menus and beverage lists.
Other duties as assigned.