Refreshment Service Technician

American Food & Vending ⏐ American Dining Creations•Grand Prairie, TX

About The Position

As a Refreshment Service Technician, you’ll represent American Food & Vending at client locations, driving a company van to service, repair, and maintain vending machines and beverage dispensers. You’ll troubleshoot mechanical and electronic issues, perform routine maintenance, and deliver outstanding customer service. American Food & Vending is one of the largest privately-held dining and refreshment service providers in the United States. We infuse innovative solutions with unrivaled service and cutting-edge technology to enhance the guest experience and exceed expectations. Headquartered in Syracuse, NY, we are a family-owned company that has provided exceptional vending and refreshment solutions for over 80 years, managing operations nationwide. We serve diverse industries, including healthcare, business dining, education, and cultural institutions. Our comprehensive offerings encompass full-service vending and refreshment solutions, such as advanced micro markets, coffee services, pantry services, and water filtration and purification systems. American Food & Vending is committed to offering diverse meal options comprising fresh and nutritious snacks, beverages, and meals, all backed by trained technicians and attendants who ensure round-the-clock support and maintenance services to fit our guests' preferences and lifestyles. As a nationally-recognized company, we are the proud recipient of NAMA’s (The Foundation of the National Automatic Merchandising Association) prestigious Operator of the Year Award. This esteemed recognition reflects our unwavering commitment to delivering exceptional service to our valued partners and guests. We are dedicated to remaining at the forefront of industry trends and technologies, continuously striving to enhance our services and adapt to the evolving needs of our clients and customers.

Requirements

Technical or associate-level training in electronics, mechanics, or related field preferred.
2–3 years of experience in equipment maintenance, vending, kiosk, POS, or similar technical repair roles.
Strong mechanical and electrical troubleshooting skills with knowledge of automated systems, microprocessors, and schematics.
Proficient with diagnostic tools, handheld devices, and basic service software.
Excellent problem-solving, time management, and customer service abilities.
Able to lift 30 lbs., bend, kneel, climb, and work in varied environments.
Valid driver’s license and clean driving record required.

Responsibilities

Operate company vehicles to visit client locations for the repair, maintenance, and installation of vending machines and beverage dispensers for water and coffee.
Respond promptly to service calls, troubleshoot issues efficiently, and communicate effectively with customers to ensure satisfaction.
Install, maintain, and repair a variety of vending, beverage, coffee, water, and micro market equipment.
Conduct systematic inspections of motors, keypads, cooling systems, electrical wiring, and water connections to ensure peak equipment performance.
Diagnose and resolve mechanical, electrical, and software malfunctions using diagnostic tools and technical manuals.
Perform scheduled preventative maintenance, including cleaning, lubricating, and calibrating machine components such as pressure gauges and thermostats.
Maintain cleanliness, sanitation, and presentation standards for all machines and surrounding service areas.
Manage parts inventory, place orders for necessary repair components, and maintain accurate service documentation and maintenance logs.
Ensure all installations and repairs comply with applicable plumbing, electrical, and health and safety regulations.
Safely transport equipment to and from repair facilities as needed.
Maintain company vehicles and tools in clean, organized, and working condition.
Collaborate closely with route drivers, fellow technicians, and customer service teams to deliver exceptional client support.
Perform additional duties as assigned by management.