Refreshment National Route Trainer

American Food & Vending ⏐ American Dining Creations • Nashville, TN

13d

About The Position

The Refreshment National Trainer at American Food & Vending is responsible for providing national-level training, coaching, and operational support to Route Drivers across the country. This role ensures all refreshment route activities meet company standards for service, merchandising, safety, equipment care, and customer satisfaction. With extensive travel, this position plays a key part in onboarding new drivers, supporting existing routes, and assisting with equipment installations nationwide. American Food & Vending is one of the largest privately held dining and refreshment service providers in the United States. We infuse innovative solutions with unrivaled service and cutting-edge technology to enhance the guest experience and exceed expectations. Headquartered in Syracuse, NY, we are a family-owned company that has provided exceptional vending and refreshment solutions for over 80 years, managing operations nationwide. We serve diverse industries, including healthcare, business dining, education, and cultural institutions. Our comprehensive offerings encompass full-service vending and refreshment solutions, such as advanced micro markets, coffee services, pantry services, and water filtration and purification systems. American Food & Vending is committed to offering diverse meal options comprising fresh and nutritious snacks, beverages, and meals, all backed by trained technicians and attendants who ensure round-the-clock support and maintenance services to fit our guests' preferences and lifestyles. As a nationally recognized company, we are the proud recipient of NAMA’s (The Foundation of the National Automatic Merchandising Association) prestigious Operator of the Year Award. This esteemed recognition reflects our unwavering commitment to delivering exceptional service to our valued partners and guests. We are dedicated to remaining at the forefront of industry trends and technologies, continuously striving to enhance our services and adapt to the evolving needs of our clients and customers. American Dining Creations is an Equal Opportunity Employer.

Requirements

• 5+ years of experience as a Route Driver in refreshment, vending, or related services.
• Experience with inventory management, merchandising, handheld scanner technology, and basic computer skills.
• Strong attention to detail and commitment to accurate execution.
• Calm and professional demeanor with the ability to train, mentor, and motivate others.
• Effective problem-solving and decision-making skills.
• Valid state driver’s license and ability to meet all DOT requirements.
• Must have the ability to obtain TSA required identification to travel within the US prior to start date.
• Ability to lift/move equipment and assist with installations as required.
• Strong communication and interpersonal skills with the ability to work independently.

Nice To Haves

• VendMax experience a plus.
• Experience troubleshooting and maintaining vending and beverage machines preferred.

Responsibilities

• Train new and existing Route Drivers on operational standards, safety procedures, merchandising practices, and customer service expectations.
• Conduct ride-along evaluations and provide skill-based coaching to reinforce best practices and address training needs.
• Use handheld scanning devices for route accountability, inventory accuracy, and reporting.
• Support branches with inventory processes, merchandising execution, and equipment handling.
• Assist with new installations of vending and beverage equipment at customer locations nationwide.
• Troubleshoot and perform light maintenance on vending and beverage machines, as needed.
• Provide field support to solve daily route challenges, improve efficiency, and enhance customer satisfaction.
• Travel approximately 70% of the time to various company locations across the U.S.
• May be assigned other duties and responsibilities as needed.

Benefits

• Weekly pay
• 401K with company match
• Employee Referral Bonus Program
• Employee Assistance Program
• Eligible employees offered Medical & HSA, Prescription, Dental, and Vision Plans
• Uniforms and Safety Shoes provided
• Learning and Advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed