Refill Specialist, SSMC

South Shore Health•Norwell, MA

42d•$23 - $31•Onsite

About The Position

Under the direction of the department Nurse Supervisor, the employee will perform a variety of medication refill tech duties in support of the assigned clinical departments at South Shore Medical Center. These clinical departments include Internal Medicine, Family Medicine, Pediatrics, and OBGYN. Job duties include but are not limited to maintaining HIPPA compliance, completing a thorough chart review which includes reviewing last office visits, last refill encounters, reviewing laboratory results, determining which laboratory tests are due based on medication being requested and ordering said lab tests, etc, refilling medications by pending the medication order to the appropriate provider, reviewing how many refills are appropriate based on the SSMC Standard Guide to Medication Refills, communicating to secretary pools to schedule appointments as appropriate, communicating information to patients through direct and indirect interactions, documenting appropriately in the EMR, and having knowledge of and adheres to the SSMC mission Statement and all SSMC policies and procedures.

Requirements

High School Degree or equivalent.
Background or experience in medical field or pharmacy field required.
One year in a similar environment preferred.
Pharmacy or Medical background required
Valid state or national pharmacy technician certification preferred.
Knowledge of state and federal pharmacy guidelines.
Knowledge of common safety hazards and precautions to establish a safe work environment.
Extensive knowledge of medication classifications and English grammar.
Excellent keyboard and computer skills; and excellent organizational skills.
Skill in establishing and maintaining effective working relationships with medical and other office staff and the public.
Ability to maintain quality control standards.
Ability to react calmly and effectively in emergency situations.
Ability to read, understand and respond to detailed oral and written instructions.
Ability to communicate clearly.
Employee must demonstrate computer proficiency through efficient use of the electronic medical record; e-mail; SSMC software; phone systems; and other computer software as required.

Nice To Haves

Completion of state or national pharmacy certification test preferred but not required

Responsibilities

Has full understanding of pharmacology for drug classification, drug schedule and drug reactions.
Completes thorough chart review for medication that is to be refilled and ensures refill medication, dosage and pharmacy are correct.
Relays patient information for any needed appointments to the appropriate secretarial and/or laboratory staff in a timely manner.
Initiate refill encounters and route medication to the appropriate provider.
Utilizes smart phrases correctly in the EMR.
Initiate medication refills in MyHealth and respond to patients in a timely manner.
Consistently complete >= 60 prescription in an 8 hour shift or 10 prescriptions per hour.
Function as a team member; appropriately seek help when needed. Communicate critical patient
Information to the nurse team leader, triage nurse and/or provider.
Communicate with appropriate telephone etiquette to patients calling in to the Prescription refill line
Retrieves refill information from the voicemail lines, patient calls, pharmacy requests, my chart, and Patient Renewal Request in the 48 hour window timeframe.
Assist in the orientation and training of new employees
Have knowledge of and adhere to the SSMC Mission Statement and all SSMC policies and procedures.
Abide by and promote all SSMC Service Standards