Referrals Specialist

Counseling4Kids-posted 3 months ago

Glendale, CA

11-50 employees

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Counseling 4 Kids is a resilient community mental health agency driven by our steadfast commitment to quality care and unparalleled dedication to client engagement. At the core of our mission is a profound belief that every child deserves compassionate support and effective treatment. We prioritize our clients above all else, ensuring their needs are met with empathy and expertise. Our agency is not just a place of work; it's a dynamic environment where innovation, teamwork, and resilience flourish and where resilience is valued. We embrace creativity and collaboration, fostering a culture of welcoming and nurturing new ideas. Our commitment to staff well-being is paramount, providing a supportive and inclusive atmosphere where every team member can thrive and grow professionally. As we continue to evolve and expand our services, we invite visionary leaders in mental health to apply for our Referrals Specialist position. This pivotal role offers the chance to shape our agency's future, lead a dedicated team of professionals, and profoundly impact the lives of children and families in our community. If you are passionate about transforming lives, driving innovation, and upholding the highest standards of care, Counseling4Kids is the place for you.

Uphold the mission and core values of Counseling4Kids.
Assign and track all incoming client referrals and transfers.
Obtain necessary referral information including releases from the child’s attorney.
Communicate with the referring party about the ongoing status and needs of the client prior to assignment.
Enter client data into all necessary databases.
Check Medi-Cal or other insurance eligibility and referrals at the point of assignment.
Open and close episodes in IBHIS System.
Conduct PHI checks.
Maintain and manage a priority of service list as necessary.
Coordinate transfer of clients to therapist when needed.
Ensure timely access to care for all patients by updating the department calendar.
Delegate tasks to the appropriate referral team members.
Attend and/or lead referral, scrum, and other required meetings as scheduled.
Facilitate and present department training, and participate in cross-training for administrative duties and functions.
Maintain correct client information in IBHIS and Exym.
Assist the Client Services Department in maintaining compliance with DMH required tracking systems.
Run and utilize department reports to make data driven decisions.
Maintain clinical Records.
Develop relationships with DMH, community organizations, and leaders in promoting the agency.
Maintain communication with relevant agencies for purposes of referrals and Counseling4Kids availability to receive cases.
Track and assign all medication referrals as needed.
Assist Psychiatrist as needed.
Serve as primary contact in the reception area for clients and visitors.
Perform general reception duties including maintaining the waiting area and therapeutic spaces.
Provide administrative coverage and support when necessary.

BA in psychology, social work or related field -OR- AA degree in related field and minimum 2 years relevant work experience -OR- 4 years related work experience in a mental health agency.
Solid written and verbal communication skills.
Ability to be resourceful and proactive when issues arise.
Excellent organizational skills.
Multitasking and time-management skills, with the ability to prioritize tasks.
Bilingual English/Spanish required.

Knowledge of DMH systems and procedures.
Knowledge of the Integrated System and Medi-Cal billing.
Knowledge of Microsoft Suite (i.e. Outlook, Word, and Excel).
Knowledge of office equipment (i.e. fax machines and printers).

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