Referrals Coordinator

Acton Medical Associates • Acton, MA

9h • $17 - $21

About The Position

Acton Medical Associates, PC is looking for customer service professionals interested in the health care field. If you have a passion for customer service and an interest in the healthcare field, this position is for you. In this role, the Referral Specialist speaks to patients on the phone to confirms patient demographic and insurance information, obtains the proper information for referral requests, processes referral requests, and follows up with patients on the status of their referrals. A key responsibility of the this role is to ensure our patients received the best possible customer service. This position requires excellent communication, computer and phone skills, and the ability to multi-task. Acton Medical Associates, PC is an equal opportunity employer. AMA,PC does not discriminate on the basis of race, color, religion, sex, national origin, veteran status, disability, age, sexual orientation, gender identity, or any other characteristic protected by law. Our typical hiring range for this position is $17.00 - $21.00 per hour.

Requirements

• High school education or general degree (GED)
• Ability to multi-task, prioritize workload, manage time effectively and perform under pressure a must
• Proven customer support experience or experience as a client service representative
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication skills

Responsibilities

• Speaks to patients on the phone to confirms patient demographic and insurance information
• Obtains the proper information for referral requests
• Processes referral requests
• Follows up with patients on the status of their referrals
• Ensure our patients received the best possible customer service

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED