Referrals Coordinator

Colorado State University • Fort Collins, CO

70d • $50,000 - $55,000

About The Position

The Referral Coordinator is the primary coordinator of provider-initiated referrals to outside specialties services. The role is logistical and administrative, not clinical. This position must work autonomously and make decisions based on provider requests, and in compliance with CSU Health Network's policies, HIPAA regulations and applicable laws. Duties include supporting the patient in identifying community providers to support the continuation of their care, facilitating records transfer, contacting the patient with referral information and/or appointment information, tracking communication attempts, and properly and accurately documenting referral outcomes as appropriate. This position is a full-time, 12-month position, working 40 hours per week, 8:00 am - 5:00 pm, Monday-Friday. The Referrals Coordinator reports directly to the Patient Access and Registration Manager.

Requirements

• High School Diploma or GED
• Two years of specialized medical referrals experience
• Three years of experience working in a medical office, including any combination of medical records, medical reception, and/or care coordination experience

Nice To Haves

• Experience processing mental and medical health referrals in a multidisciplinary high-volume practice
• Experience with medical records release procedures
• Experience performing duties of scheduling, insurance input, and answering healthcare and billing questions
• Experience with verifying insurance for explanation of benefits and getting authorizations/pre-authorizations
• Experience working in PyraMED, CSU Health Network's Electronic Health Record System, or other EHR
• Experience as a Medical Assistant, Licensed Practical Nurse, Registered Nurse, or other relevant medical experience

Responsibilities

• Support the patient in identifying community providers to support the continuation of their care
• Facilitate records transfer
• Contact the patient with referral information and/or appointment information
• Track communication attempts
• Properly and accurately document referral outcomes as appropriate

Benefits

• Paid time off at 24 vacation days, annual leave (accrued at 16 hours per month), 120 hours sick leave/year, and 11 paid holidays annually pro-rated by full-time equivalent (FTE)
• Comprehensive benefits programs and services including Medical, Dental, Vision, Life, Disability, Parental Leave, work/life resources, and more
• Robust Employee Assistance Program (EAP) and Well-Being Hub for your overall well-being
• Discounted staff memberships in campus recreation center
• FREE college credit courses (up to 9-semester credits per year) through the Employee Study Privilege program
• Tuition Scholarships up to 50% off resident, regular on-campus tuition for eligible family members
• FREE employee growth opportunity through CSU training and development opportunities
• After-school programs and summer camps for kids
• Community Discounts
• FREE MAX transit use with CSU identification

What This Job Offers

• Job Type: Full-time
• Industry: Educational Services
• Education Level: High school or GED