Referral Therapy Scheduler

MPOWER Physical Therapy•Nashville, TN

2d•Hybrid

About The Position

Are you seeking a challenging, yet rewarding position in healthcare? Do you like working with people over the phone? We have an exciting opportunity to join our team as a Physical Therapy Referral Scheduler! The position is Monday through Friday and has the potential to be a remote position after adequate training has been done in-person which can be up to 90 days in office located at our Midtown location of 2004 Hayes Street, Nashville, TN. Please know you have to live in or be moving to Tennessee in order to apply for this position. MPOWER Physical Therapy offers a competitive compensation package for full-time members including: Three Medical Plans Options (your choice of a PPO or HDHP), Dental and Vision Coverage, Health Savings Account (with HDHP), Employee Assistance Program, Company Provided Basic Life, AD&D and Long-Term Disability, Voluntary Life and Short-Term Disability, PTO Accrual, Paid Holidays, and 401(k) + employer match.

Requirements

High School diploma is required
Excellent follow up skills with patients, clients and fellow team members
Ability to prioritize tasks and manage time appropriately
Interest and passion for personal health and wellness
Kind and helpful personality
Ability to handle difficult people and situations
Comfortable effectively using MS Office programs including MS Word, MS Excel, MS Outlook and various internet applications
Strong written and verbal communication skills
Neat and professional appearance

Nice To Haves

Bachelor’s from an accredited university is preferred
Training or experience in a fitness center, therapy clinic, or orthopedic clinic is preferred

Responsibilities

Meet or exceed expectations in providing extreme customer service to our patients and team members
Meet or exceed goals for all assigned productivity metrics
Promptly answer all calls, voicemails, and emails
Schedule therapy evaluations and guide patients to the appropriate MPOWER clinic based on Clinic Manager needs, referring Physician instructions, insurance, patient status (post-operative vs. non-operative), and patient preference
Update physician clinic teams and EMR to include date of inital evaluation and clinic location
Execute daily processes relate to incoming MPOWER Therapy referrals
Complete post-operative appointment scheduling actions per process
Maintain the Outside Referral Tracking Log accurately with updated data daily per proces
Provide support to other Therapy Scheduling Roles after primary daily responsibilities are completed
Recommend additions for Outside Therapy Clinic list
Provide primary back up and support for Online Appointment Request Submissions
Provide secondary back up and support for VIP, Partner School Athlete and Manager scheduling requests
Maintain work schedule as assigned by Therapy Scheduling Supervisor
Prepare for, attend and actively participate in all meetings as scheduled
Adhere daily to the MPOWER Telework Policy
Assist other roles in Therapy Scheduling Department as assigned by Therapy Scheduling Supervisor