Referral Specialist
About The Position
The Opportunity: We are hiring a full-time referral specialist for Neurosurgery Clinic at our Plaza location. Shift Details: This is a Monday through Friday dayshift position working 8 a.m. to 4:30 p.m. or 7:30 a.m. to 4:00 p.m. The Work: Processes incoming patient referrals and obtains medical records and imaging Maintain accurate documentation in the electronic medical record (EMR) Verifying patient insurance eligibility, information, demographics, and authorization requirements Obtain authorizations when required Coordinate all patient scheduling via EPIC platform for providers and multi-disciplinary care team Communicate referral details to patients including appointment instructions and required documentation Handling and triaging of live calls and voicemail to ensure appropriate disposition and action Triage and take appropriate action regarding warm transfer calls Communicate with physicians, APPs, nurses, and office staff regarding referral updates or issues Ensure compliance with HIPPA and healthcare privacy regulations Maintain a workflow system that prevents referral delays Why Saint Luke’s? We value knowledge, experience, and expertise to improve patient outcomes and quality care. The opportunity to make an impact on the health system and the healthcare industry. Saint Luke’s offers competitive salaries and benefits packages to all of their employees, click here to find out more. Job Requirements Applicable Experience: 1 year None Job Details Full Time Day (United States of America) The best place to get care. The best place to give care . Saint Luke’s 12,000 employees strive toward that vision every day. Our employees are proud to work for the only faith-based, nonprofit, locally owned health system in Kansas City. Joining Saint Luke’s means joining a team of exceptional professionals who strive for excellence in patient care. Do the best work of your career within a highly diverse and inclusive workspace where all voices matter. J oin the Kansas City region's premiere provider of health services. Equal Opportunity Employer.
Requirements
- Applicable Experience: 1 year
Responsibilities
- Processes incoming patient referrals and obtains medical records and imaging
- Maintain accurate documentation in the electronic medical record (EMR)
- Verifying patient insurance eligibility, information, demographics, and authorization requirements
- Obtain authorizations when required
- Coordinate all patient scheduling via EPIC platform for providers and multi-disciplinary care team
- Communicate referral details to patients including appointment instructions and required documentation
- Handling and triaging of live calls and voicemail to ensure appropriate disposition and action
- Triage and take appropriate action regarding warm transfer calls
- Communicate with physicians, APPs, nurses, and office staff regarding referral updates or issues
- Ensure compliance with HIPPA and healthcare privacy regulations
- Maintain a workflow system that prevents referral delays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
