Referral Specialist

ONE Health Ohio • Warren, OH

9d

About The Position

As a referral specialist you’ll play a crucial role in supporting our care delivery. You will ensure that patient referrals and all related paperwork, data and tracking are completed on a daily basis. Functions as general office support in the clinical area and provides good customer service to all customers of ONE Health Systems, Inc. Handles all phone calls appropriately in a timely manner. Appropriately records phone messages and ensures that the messages are tasked to the correct Provider. Responsible for ensuring that all relevant laboratory, testing results, office notes and patient correspondence are forwarded to Referral organization in a timely manner. . Assists with monitoring tracking systems to ensure that results are received. IE: Pap, lab and referral. Assists front desk with missed appointments that need to be rescheduled and documents in the patients electronic health record. Assists other departments such as front desk when needed. Other duties as assigned

Requirements

• Computer skills required along with knowledge of Microsoft Windows and Office.
• Experience with multi-line telephone system.
• Previous experience in a healthcare environment, basic knowledge of medical terminology, release of information and medical record maintenance activities and billing activities is preferred.
• NextGen EHR experience

Nice To Haves

• Medical Assisting Certification preferred

Responsibilities

• Ensure that patient referrals and all related paperwork, data and tracking are completed on a daily basis.
• Functions as general office support in the clinical area
• Provides good customer service to all customers of ONE Health Systems, Inc.
• Handles all phone calls appropriately in a timely manner.
• Appropriately records phone messages and ensures that the messages are tasked to the correct Provider.
• Responsible for ensuring that all relevant laboratory, testing results, office notes and patient correspondence are forwarded to Referral organization in a timely manner.
• Assists with monitoring tracking systems to ensure that results are received. IE: Pap, lab and referral.
• Assists front desk with missed appointments that need to be rescheduled and documents in the patients electronic health record.
• Assists other departments such as front desk when needed.
• Other duties as assigned

Benefits

• Affordable Health, Vision, Dental, and Life Insurance
• 401(K) with dollar-for-dollar matching (up to 4%)
• Generous Paid Time Off (PTO)
• Paid Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 51-100 employees