Referral Specialist

Coalinga Regional Medical Center•Coalinga, CA

25m

About The Position

This job description is a record of the essential functions of the listed job. The job description provides the employee, Administration, Human Resources, applicants, and other agencies with a clear understanding of the job, where it fits into the organization, and the skill and work requirements in relation to other jobs. Jobs are always changing to some degree and the existence of the approved job description is not intended to limit normal change and growth. The facility will make reasonable accommodations to otherwise qualified individuals who are capable of performing the essential functions of the job with or without reasonable accommodation. POPULATION SERVED The position involves direct and indirect patient care for a population of patients between the ages of 18 and older. Age specific experience and/or special training and/or expertise is required to serve this population. POSITION SUMMARY The Referral Coordinator is responsible for handling referrals within the rural health clinics. Receptionist responsibilities include, but not limited to, greeting patients, answering phones, making appointments, maintaining patient charts and organizing all clerical duties. Act as receptionist on a backup basis.

Requirements

Six months to one year of related experience and/or training; or equivalent combination of education and experience. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and write English. Bi-lingual (Spanish preferred). High School graduate or G.E.D. equivalent. Must be able to perform duties with minimum supervision.
Provides an environment that demonstrates competence, caring, and commitment to external and internal customer satisfaction.
Remains calm in stressful situations.
Demonstrates appropriate customer relations communications skills, actively listening, maintaining eye contact, using guest names, anticipating customer needs, and proactively offering assistance.
Demonstrates good rapport and cooperative working relationship with all hospital staff.
Does not abuse or take advantage of sick time or personal days off. Provides proper notification for absence or tardiness.
Makes best use of time during assigned shift. Coordinates activities to achieve maximum productivity and efficiency during assigned shift. Attends to personal affairs on own time to avoid disrupting the work schedule.
Performs duties in an independent manner with minimum supervision.
Reports to work as scheduled; is consistently ready to work at start of the assigned shift. Reports off duty as scheduled; does not abuse overtime policy.
Completes time sheet accurately and on a daily basis.
Conducts himself/herself in a professional manner at all times.
Observes the Hospital/department dress code and wears ID badge.
Attends all required education/inservice meetings.
Always utilizes Standard Precautions for infection control.
Demonstrates continuing effort to maintain positive relationships with physicians, peers, administration, and the public.
Demonstrates knowledge of and adheres to hospital and departmental safety regulations, disaster plans, infection control policies, and fire safety regulations, hazardous materials protocol.
Demonstrates a working knowledge and understanding of National Patient Safety goals.
Responds to and uses disaster codes appropriately.
Performs other related duties as assigned or requested.

Responsibilities

Takes telephone request for authorizations.
Prepares referral requests.
Track referral process, utilizing a tracking log. Responsible for insuring referral correspondence is received and reviewed by provider.
Generates reports that summarize referrals and authorization activity.
Handles all incoming telephone calls and exercises judgment as to the urgency or other nature of the calls and directs them to appropriate personnel. Answers the telephone professionally, identifying self and department. Handles telephone information requests with courtesy, accuracy and respect for confidentiality.
Makes future appointments and answers all inquiries
Completes various agency forms and records
Types and maintains all patient medical files, making sure that all documents are filed in the correct location of the patient chart.
Inventories and orders all offices supplies regularly
Utilizes company supplies efficiently.
Reviews patient chart for accuracy of billing information, verifying correct insurance information, accepting co-payments and running POS on all Medi-Cal/Hap cards.
Assures timely distribution of all paperwork to all involved areas of the hospital.
Maintains the confidentiality of patient and facility records and information.
Immediately greets/acknowledges guest’s presence in a courteous and caring manner.
Demonstrates the ability to prioritize and deal with immediate guest needs first, and paperwork processing second.
Confirms appointments on a daily basis.
Charts all action taken accurately and timely.
Initiates procedures for emergency care that require immediate action, following pertinent policies/procedures.
Answers telephones, directs call to appropriate personnel and takes patient referral information.
Researches appropriate ICD-10/CPT codes for authorization to refer patient for care.
Cooperates in developing office forms and procedures.
Greets patients and assists them with registration forms and health information forms.
Performs clerical duties, i.e., photocopying, A-Z filing, as well as other duties assigned.
Review patient chart for accuracy of billing information and ensure medical/legal compliance with Consent for Treatment and third-party requirements, such as pre-admission authorizations and second surgical opinions.
Assure timely distribution of all paperwork to all involved areas, such as Business Office billing and physician’s offices.
Ensure enforcement of hospital collection and insurance verification policies.
Translate for patients and/or staff.
Register patients into the HMS system.
Obtain prior authorizations.
Must be able to demonstrate the knowledge and skill necessary to provide care and/or services appropriate to the age of the patients served in his/her assigned area. The skills and knowledge needed to provide such care may be gained through education, training or experience.