Referral Specialist
About The Position
As a Referral Specialist, you’ll be part of the Business Development Team, helping bridge new and ongoing relationships between clients, case managers, and our incredible team of Direct Support Professionals (DSPs). You’ll manage referrals from start to finish — ensuring that information flows smoothly, follow-ups happen quickly, and families get the help they need without delay. This is a highly interactive and community-facing role. You’ll frequently meet with prospective clients and families to learn about their support needs, discuss service options, and help them begin their journey with Essential Services. You’ll also work closely with case managers, brokerage partners, and county representatives to coordinate services, establish, and maintain strong, trusted relationships. Because of the hands-on nature of the position, this role requires regular local travel to client meetings, partner offices, and community events throughout the region. You’ll thrive in this role if you love a fast-paced environment, enjoy solving problems, and find fulfillment in turning communication into action.
Requirements
- Must be 21 years of age or older.
- Must pass a DHS background check.
- Legal eligibility to work in the U.S.
- Strong written and verbal communication skills.
- Valid driver’s license and reliable transportation.
- Proficient with Microsoft Office Suite and email communication.
Nice To Haves
- Prior experience in human services, administrative coordination, or customer relations is preferred.
Responsibilities
- Manage incoming referrals from case managers, brokerages, and families — from first contact through to service coordination.
- Ensure every referral is documented completely and accurately in our internal tracking systems.
- Communicate professionally and compassionately with case managers, families, and internal teams.
- Coordinate with Service Coordinators and DSPs to ensure timely client onboarding and smooth handoffs.
- Represent Essential Services at community events, resource fairs, and partner meetings.
- Maintain organized records, referral logs, and documentation that support compliance and transparency.
- Foster positive relationships with county and brokerage partners, helping grow Essential Services’ presence in the community.
Benefits
- Medical, Dental, and Vision insurance
- 401(k) with annual pay increases
- Paid Time Off & Paid Training
- Per Diem
- Mileage reimbursement & company events
- A workplace that values your input, growth, and leadership
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
51-100 employees
