Referral Specialist- The Marquardt

Illuminus • Watertown, WI

2d • $64,000 - $79,000

About The Position

The Marquardt Senior Life Plan Community Skilled Nursing Community Referral Specialist A Senior Life Plan Community is a residential setting that offers older adults a continuum of care – from independent living to assisted living and skilled nursing – within one campus so they can age in place with stability and support. Marquardt Health Center 1020 Hill Street Watertown, WI 53098 We are seeking a dynamic and relationship-driven Referral Specialist to join our team. The Referral Specialist is ultimately responsible for the Nursing Home Census. An individual who thrives on building strong partnerships, communicating with clarity and compassion, and ensuring every referral experience reflects our commitment to person-centered care is best suited for this role. ESSENTIAL JOB FUNCTIONS: · Build and maintain strong connections with hospitals, discharge planners, case managers, off campus Assisted Living facilities, and other community partners seeking solutions for individuals needing post-acute short term or long term nursing home care. · Accurately match potential residents to suitable care levels within The Marquardt Life Plan Community and hand off referrals as appropriate. · Clearly communicate our facility’s clinical capabilities and that Marquardt has an in house, full time, Financial Counselor for our Residents and Families to help them through the complicated Medical Assistance Application and Re-Certification process, as well as assist with other financial or benefit processes. Census Development and Management: · Actively contribute to maintaining and growing skilled nursing census through strategic outreach and timely follow-up. · Monitor referral trends, admission barriers, and market opportunities to support census growth and stability. · Interact and collaborate with internal interdisciplinary team to ensure appropriate and efficient admissions that align with census goals. · Maintain strong relationships with referral sources to support consistent, high-quality referral flow. Requirements QUALIFICATIONS: Commitment to quality outcomes and services for all individuals. Ability to relate well to all individuals. Ability to maintain and protect the confidentiality of information. Ability to exercise independent judgment and make sound decisions. Ability to adapt to change. EXPERIENCE AND TRAINING: · Prefer several years of experience in healthcare outreach, marketing, sales, admissions, case management, or related field. · Knowledge of Nursing Home operations, clinical care levels, and hospital discharge workflows preferred. · Social Worker or Registered Nurse Preferred Benefits 401(k) Retirement Plan with company match Our healthcare plan offers medical coverage options with little to no costs to the employee after premiums Insurance: Health (with FSA), Dental, Vision, Life, Disability insurance Paid time off Illuminus is a faith-based, not-for-profit senior living management company dedicated to serving older adults and families throughout the Midwest with skill and compassion. We own or manage over a dozen communities in Wisconsin and beyond, offering independent senior housing, assisted living and memory care, skilled nursing and rehabilitation, low-income senior housing, home health and hospice services via Commonheart , management support and consulting. Salary Description $64,000 - $79,000

Requirements

• Commitment to quality outcomes and services for all individuals.
• Ability to relate well to all individuals.
• Ability to maintain and protect the confidentiality of information.
• Ability to exercise independent judgment and make sound decisions.
• Ability to adapt to change.
• Prefer several years of experience in healthcare outreach, marketing, sales, admissions, case management, or related field.
• Knowledge of Nursing Home operations, clinical care levels, and hospital discharge workflows preferred.

Nice To Haves

• Social Worker or Registered Nurse Preferred

Responsibilities

• Build and maintain strong connections with hospitals, discharge planners, case managers, off campus Assisted Living facilities, and other community partners seeking solutions for individuals needing post-acute short term or long term nursing home care.
• Accurately match potential residents to suitable care levels within The Marquardt Life Plan Community and hand off referrals as appropriate.
• Clearly communicate our facility’s clinical capabilities and that Marquardt has an in house, full time, Financial Counselor for our Residents and Families to help them through the complicated Medical Assistance Application and Re-Certification process, as well as assist with other financial or benefit processes.
• Actively contribute to maintaining and growing skilled nursing census through strategic outreach and timely follow-up.
• Monitor referral trends, admission barriers, and market opportunities to support census growth and stability.
• Interact and collaborate with internal interdisciplinary team to ensure appropriate and efficient admissions that align with census goals.
• Maintain strong relationships with referral sources to support consistent, high-quality referral flow.

Benefits

• 401(k) Retirement Plan with company match
• Our healthcare plan offers medical coverage options with little to no costs to the employee after premiums
• Insurance: Health (with FSA), Dental, Vision, Life, Disability insurance
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed