Referral Specialist

New York City, NY-posted 4 months ago
Full-time • Entry Level
Remote • New York City, NY
5,001-10,000 employees
Justice, Public Order, and Safety Activities
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The Bureau of Early Intervention is a comprehensive interagency program that supports infants and children with developmental delays in their efforts to realize their full potential. It reduces the likelihood of delays among at-risk children, assists and empowers families to meet their child's and their own needs, and entitles children, regardless of race, ethnicity or income, to services through the program. The Bureau of Early Intervention oversees provision of therapeutic services to 30,000 children ages birth to 3 years each year. At the borough level, contracted service agencies are monitored by the Regional Office.

  • Process Early Intervention Program referrals received via the Centralized Call Center or fax-to-email line.
  • Enter referrals into an Electronic Case Management system, assign case workers, and ensure that case worker assignments are accepted.
  • Follow procedures to ensure the accuracy of information entered into the system, and to avoid creating duplicate records and create electronic child case records.
  • Use Microsoft Office (Outlook, Word, Excel etc.) to complete tasks and prepare emails for distribution.
  • Provide clerical assistance to facilitate projects or assignments for EIP.
  • Perform any other clerical/office duties, as required, and complete any other tasks as assigned by management.
  • A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization.
  • One year of satisfactory clerical experience.
  • Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.
  • Ability to monitor timelines and work under pressure to meet deadlines.
  • Attention to detail.
  • Excellent computer skills and experience with Microsoft Office.
  • Excellent phone etiquette and customer service skills.
  • Excellent communication skills, both verbal and written.
  • Flexibility in providing other types of clerical/office assistance when needed.
  • Bilingual Spanish is a plus.
  • Premium-free health insurance plan that saves employees over $10K annually.
  • Additional health, fitness, and financial benefits may be available based on the position's associated union/benefit fund.
  • Public sector defined benefit pension plan with steady monthly payments in retirement.
  • Tax-deferred savings program.
  • Robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers.
  • Job security compared to private sector employment.
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