Referral Specialist
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About The Position
The Referral Specialist at Nashville General Hospital plays a crucial role in facilitating patient access to healthcare services. This position is responsible for managing the referral process, ensuring that patients receive timely and appropriate care from specialists. The Referral Specialist will work closely with patients, healthcare providers, and insurance companies to coordinate referrals and verify insurance coverage. This role requires a strong understanding of clinical terminology and medical insurance processes, as well as excellent communication skills to effectively interact with patients and healthcare professionals. In this position, the Referral Specialist will be tasked with scheduling appointments, obtaining necessary authorizations, and maintaining accurate records of referrals. The ideal candidate will have experience in patient access, scheduling, or pre-registration, and will be adept at navigating complex healthcare systems. Attention to detail and the ability to work in a fast-paced environment are essential for success in this role. The Referral Specialist will also be responsible for educating patients about their referral options and the steps involved in the referral process. This includes providing information on what to expect during their visits and addressing any questions or concerns they may have. The role requires a proactive approach to problem-solving and the ability to work collaboratively with various departments within the hospital to ensure a seamless patient experience.
