Referral Specialist Orthopedics & Spine

Trinity Health

84d • $19 - $27

About The Position

St Joseph’s Health and Trinity Health serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities. Our vision is to be world-renowned for passionate patient care and outstanding clinical outcomes. We practice our core values of Justice, Reverence, Excellence, and Integrity in all our interactions.

Requirements

• High School diploma or equivalent.
• Experience in an office environment and/or health care setting helpful.
• Knowledge of practice management computer systems (e.g., EPIC).
• Demonstrated ability to work independently and as a team.
• Knowledge of general office machines and telephone systems.
• Familiarity with identification of medical documents.
• Ability to work well under pressure and within tight deadlines.
• Ability to multitask and adapt to shifting priorities.
• Maintain a high degree of discretion when dealing with confidential information.
• Detail oriented.

Responsibilities

• Obtain insurance authorization from patient’s insurance company.
• Coordinate patient referrals to specialists as requested by providers.
• Enter and maintain accurate, comprehensive data entry of all referrals into the database.
• Verify all pertinent documentation has been provided for the type of referral requested.
• Assemble information concerning patient's clinical background and referral needs.
• Provide appropriate clinical information to specialists per referral guidelines.
• Call patients with appointment information.
• Document all stages of the referral in the appropriate database or in writing.
• Demonstrate adaptability and accept change in a positive manner.
• Keep current with corporate communications such as email and internal networks.
• Present and ready for work in designated area at assigned time and dressed in appropriate work attire.
• Assist other staff members upon completion of assigned duties.
• Understand and adhere to all departmental policies and procedures.
• Complete and maintain all required training relative to job function.
• Exemplify a strong adherence to the professional code of conduct.
• Maintain a professional and positive attitude when in contact with patients, providers, and employees.
• Follow all policies and procedures mandated by St. Joseph’s Physicians and the Government regarding HIPAA and OSHA.
• Perform duties and assist providers as part of the practice care team.
• Participate in daily team huddles and/or other periodic team meetings.
• Participate in quality improvement initiatives as part of the practice care team.
• Ensure job functions align with office policies and procedures and patient-centered medical home standards.
• Perform other duties and responsibilities as required or requested.

Benefits

• Equal Opportunity Employer
• Compassionate, person-centered care
• Community benefit programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees