Referral Specialist I

Physicians East • Greenville, NC

3h

About The Position

Coordinate incoming and outgoing referrals, answer department phone calls, and schedule patient follow-up appointments.

Requirements

• Must have high school diploma or equivalent.
• Associates Degree preferred in related field and at least 2 years of experience in medical office position or specialization required; or the equivalent combination of education and experience.
• Must display a high level of confidentiality, integrity, and initiative.
• Must be able to work well under stress, tight deadlines, and fast-paced environment.
• Must have a strong sense of team commitment, which includes meeting deadlines, punctuality and excellent follow-through and feedback.
• Ability to form positive and collaborative relationships with peers and physicians at all levels within the company.
• Must possess exceptional interpersonal communication skills and can create a favorable impression for the organization to all staff, patients, and the public.
• Must possess strong organizational and excellent communication skills as well as being highly motivated and detail oriented.

Responsibilities

• Schedule and coordinate outgoing referrals to offices both inside and outside of Physicians East.
• Complete and send Request for Referral Appointment Authorizations to Managed Care Representative.
• Notify patient of referred appointment date and time.
• Coordinate and schedule patient follow-up appointments.
• Follow through to verify appointment was kept and report to referring provider.
• Answer multi-line phones, transfer calls, and successfully operate a fax machine.
• Work as a contributing member of a team to keep departments running smoothly.
• Participate in in-service education, staff meetings and other continuing education programs to maintain optimal technical knowledge.
• Adhere to department and company policies.
• Attend safety classes and compliance training as offered by Physicians East, P.A.
• Always maintain confidentiality.
• Participates in educational activities, as necessary.
• Attends required meetings and participates in committees as requested.
• Enhances professional growth and development through in-service meetings, education programs, conferences, etc.
• Performs related work as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees