Referral Services Technician
About The Position
At the Puyallup Tribal Health Authority (PTHA), every referral represents more than paperwork—it’s a pathway to healing, access, and equity for the community we serve. If you’re passionate about making healthcare accessible and supporting culturally grounded care, this is your opportunity to make a real impact every single day. As a Referral Services Technician, you are a vital link between patients, providers, and essential healthcare services. Your work ensures that community members receive timely, coordinated, and culturally respectful care—whether that means securing authorizations, coordinating with outside providers, or guiding patients through their healthcare journey. The Referral Services Technician is responsible for managing referral processing from start to finish—ensuring accuracy, timeliness, and excellent service for patients, providers, and outside specialists.
Requirements
- High school diploma or GED
- Three (3) years’ experience in a medical and/or dental clinic setting working directly with insurance, clinical-service pre-authorizations, and referrals
- Strong knowledge of medical and/or dental terminology, coding, and referral processes
- Experience working with insurance verification and pre-authorizations
- Experience working with Electronic Health Records systems
Responsibilities
- Process and manage medical and dental referrals from start to finish with accuracy and efficiency
- Ensure timely handling of urgent and routine referrals
- Verify insurance eligibility and complete pre-authorizations
- Coordinate care with internal teams, patients, and outside providers
- Identify and resolve referral issues to prevent delays in care
- Support patients in understanding their benefits and financial responsibility
- Assist Tribal Members—locally and out of area—in accessing needed services
- Maintain accurate documentation in electronic health record systems
- Provide outstanding customer service and timely communication
- Collaborate across departments to ensure seamless care coordination
Benefits
- Supportive environment that values a healthy work/life balance
- Medical/Dental/Vision monthly premiums paid 100% by PTHA for employees (health coverage begins the first of the month following hire date)
- (13) annual leave (vacation) days + (13) annual sick leave days
- (18+) annual paid holidays including a birthday holiday
- 401(k) with annual profit-sharing contributions after (2) years of service
- Life and AD&D insurance coverage
- Have student loans? PTHA is an approved loan repayment site for various student loan programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
