Referral Services Specialist - -Referral Mgmt - Full Time 8 Hour Days (Non-Exempt) (Non-Union)
About The Position
In collaboration with the Keck Referral Center interdisciplinary team, the Referral Services Specialists provides care coordination services evaluating options and services required to meet an individual's health care needs to promote quality outcomes. The Referral Services Specialists works collaboratively with members of the Keck Referral Center team to assess the needs of an individual and family, facilitate the development of an interdisciplinary plan of care, and coordinate care across service sites. The Referral Services Specialists directs the admission of patients and manages the entry process of the patient entering USC Care Ambulatory Services. Ensures appropriate transcription of incoming referrals, collection of medical records and minimum data sets, and completes other duties as assigned. Essential Duties On a daily basis, reviews all incoming referrals to initiate and maintain positive working relationship with patients and referring physicians. Transcribes all incoming referrals into Ambulatory Referral Management Determine desired means and frequency of communication with patients, i.e., emails, mailed communications , phone calls. Daily review of referrals worklist within Ambulatory Referral Management Adheres to USC policies, procedures, and standards. Attends mandatory departmental staff meetings. Provide literature as requested and follow-up regarding literature provided. Provides pertinent feedback from patients and physicians to Marketing Department. Provides clinical information regarding Protocol as requester. Collaborates with USC Care clinical staff regarding new patient consultation. Collaborates with financial counselors regarding new patient referral financial issues. Collaborates with clinical staff regarding new patient consultations. Collaborates with Medical Records to ensure timely processing of consultations. Assist in the development and maintenance of departmental database to track and trend new patient calls for administrative and marketing purposes. Performs other duties as assigned. Provides pertinent feedback from patients and physicians to Marketing Department. Provides clinical information regarding Protocol as requester. Collaborates with Norris physicians regarding new patient consultation. Collaborates with financial counselors regarding new patient referral financial issues. Collaborates with clinical staff regarding new patient consultations. Collaborates with Medical Records to ensure timely processing of consultations. Assist in the development and maintenance of departmental database to track and trend new patient calls for administrative and marketing purposes. Performs other duties as assigned.
Requirements
- High school or equivalent
- 3 years Healthcare experience. If no experience, bachelor's or master's degree in business administration, health administrative, or related field can be substitute for experience.
- Organization/time management skills.
- Demonstrate excellent customer service behavior.
- Demonstrates excellent verbal and written communication skills.
- Ability to use computer systems or specified equipment that is essential for the related areas.
- Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)
Nice To Haves
- Specialized/technical training Graduate from an accredited Medical Assistant or LVN program.
- 1 year Scheduling, case management or utilization review experience.
- Certified Medical Assistant - CMA OR LVN valid California License.
Responsibilities
- Reviews all incoming referrals to initiate and maintain positive working relationship with patients and referring physicians.
- Transcribes all incoming referrals into Ambulatory Referral Management
- Determine desired means and frequency of communication with patients, i.e., emails, mailed communications , phone calls.
- Daily review of referrals worklist within Ambulatory Referral Management
- Adheres to USC policies, procedures, and standards.
- Attends mandatory departmental staff meetings.
- Provide literature as requested and follow-up regarding literature provided.
- Provides pertinent feedback from patients and physicians to Marketing Department.
- Provides clinical information regarding Protocol as requester.
- Collaborates with USC Care clinical staff regarding new patient consultation.
- Collaborates with financial counselors regarding new patient referral financial issues.
- Collaborates with clinical staff regarding new patient consultations.
- Collaborates with Medical Records to ensure timely processing of consultations.
- Assist in the development and maintenance of departmental database to track and trend new patient calls for administrative and marketing purposes.
- Performs other duties as assigned.
- Provides pertinent feedback from patients and physicians to Marketing Department.
- Provides clinical information regarding Protocol as requester.
- Collaborates with Norris physicians regarding new patient consultation.
- Collaborates with financial counselors regarding new patient referral financial issues.
- Collaborates with clinical staff regarding new patient consultations.
- Collaborates with Medical Records to ensure timely processing of consultations.
- Assist in the development and maintenance of departmental database to track and trend new patient calls for administrative and marketing purposes.
- Performs other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
